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Posted on Dec 07, 2008
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My 1st generation iPod Nano keeps coming up with the error message 'Use iTunes to restore'. I plug it into itunes and it said it detects an ipod in recovery mode..You must restore this ipod before it can be used with itunes. I go to restore it using itunes, and it comes up with the message 'your ipod has been restored to factory settings, please wait whilst it restarts..etc etc.' however, it never restarts and comes up with the initial message again....is it knackered? I have the same problem every time i recover its still the same. Ive tried everything and nothing worked

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Sean Cole

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  • Apple Expert 255 Answers
  • Posted on Dec 17, 2008
Sean Cole
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Joined: Dec 16, 2008
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Hi there,
No, it's not knackered you'll be glad to hear.

  • First things first, make sure you have the latest version of iTunes8 installed.
  • Next, press and hold the Select and Menu buttons together until the apple symbol comes on. It will then show the message you keep getting to connect to iTunes.
  • So connect it to iTunes. This will then say it needs to restore it
  • Click the Restore button where you are given a number of choices. Choose whichever is the bottom one of the choices.
  • During the restore and update leave it connected and during the restart. If the message comes up again, still do not disconnect but click restore again.
  • If none of this works, disconnect then put the ipod into disk mode by pressing and holding Select and Play until it says 'Ok to Disconnect' Which is a weird way of Apple saying 'Please connect me now'! So connect it to the computer, do the restore and that should do it.
If none of that works let me know and we can take it from there.

All the best.
Sean
PiDigital

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