Printer shows offline

Perhaps this article will addess a fix for this offline status:

https://thetechhacker.com/2017/10/17/fix-printer-offline-problem-windows-10/

As you get the HP printer offline issues or offline error messages on our device display screen, it's time to troubleshoot it. Go for a quick scan of your device and check if the offline errors still remain. Among the available scan tools, we have the HP print and scan doctor tool. Cross check if the software version that you use is the latest one. You will get more help and guidance to get rid of the error if you ring the contact number +1-844-510-3770

You need to elaborate the issue.
What message is it giving you when you are trying to print
Is it a wired printer or wireless
when was the last time you were able to print
is it giving you any error message while printing?
Is it showing printer online or offline

Hello ,


First, please make sure there is no error message displayed on the LCD screen of the printer

Now we will check the status of your printer in the printers menu in the control panel.
The printer’s status should be set to “ready”
If the printer is “paused” simply clear the print queue, right click on the printer and select “resume printing”.

If the printer says “offline”, follow these steps.

1. Clear the printer queue
2. Shut down the computer
3. Unplug the USB cable from your computer and your printer
4. Unplug the power cable from the printer and wait 15 seconds
5. Plug the USB cable back into the printer and the computer.
6. Plug the printer’s power cable back in.
7. Turn your computer back on.

Your printer status should be back to ready now and you are able to print.

Thank you,

If you have no errors on the printer, the printer must have ink and paper and a ready or green light on. After that, go to control panel, printers, and right click on your printer icon. make sure it is checked as the default printer, and if it says offline, click on use printer online. If there are no errors on the printer you should be ready to print.

Right click on the printer icon and select "use online" also are you using the latest Vista drivers? They can be found here.

http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareIndex.jsp?lang=en&cc=us&prodNameId=1845561&prodTypeId=18972&prodSeriesId=1845551&swLang=8&taskId=135&swEnvOID=2093

Hi Lillie,

No, the message for RAM disk has nothing to do with your issue. RAM disk is an option for that printer, but most users do not have that option, and if you accessed the menu for the 3100 on most of the machines in use you would receive that same error.

Although the printer itself shows " ready to print", this does not mean that your computer is communicating with the printer. In Fact, that message would show up even if you did not have it attached to any computer, as long as it was turned on and passed the self test.

More then likely the problem lies within the computer, NOT the printer.

To test the printers functionality, try printing a menu item, from the "reports" menu. Select either the printer settings, or the PCL Fonts report. When selected, the printer should print which ever report you selected.

One thing you may want to check is to see if there are any print jobs " locked up " in the print spooler on your computer, and also make sure that the printer is not set to "work offline".

To do this, open the control panel, go to your "printers" folder, then double click on your printer.
This will open up the printer information for that printer. If there are any jobs in the print queue, they will show up here.

if there are any print jobs stacked up, usually it is the top job that had a problem and is "stuck". This will prevent any job sent after that to be held, pending release of that one.

single click the top job and either restart the job, or delete it.

Also, make sure that the printer is not set to work offline by clicking on "printer" from the menu and ensure that work offline is not checked.

Good luck.