Freezes up when I try and put songs on

My Lyra does the exact same thing...what i do is i pull the batteries out for a second and the unfreezes the device...then i delete the song that froze my device....then i reload the song..if it freezes again delete that song from ur computer them find a better music provider because most likely the song was corruped

There is a reset button.
If it freezes again after reset, go to Philips website, get the upgraded version of the Philips Device Manager and run the Update tab in Philips Device Manager.

-Tha Mp3 Doctor

Hello Sir

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Get the firmware upgrade from www.usasupport.philips.com

If there is a reset button, hold it down for bout a minute, then release it and see what happends

What you have to do is to delete the song from the mp3. It is not to scared you or anything, but it might be a virus. So try to delete it as soon as possible.

PLEASE RATE MY ANSWER AS SOON AS POSSIBLE!

Maybe try taking the battery out and putting it back in, because once my mp3 player froze and that worked. It froze when I was going through menus when the song was playing still and it was probably too much...

For Sansa or Sandisk problems, contact http://www.sansacommunity.com/ This site is dedicated to Sandisk products and can help you. Good Luck

that happened to me once. all i had to do is hold down the power button for at least 15 seconds sometimes more. if not call tech support

This is important; because, if you cannot get into Recovery Mode, then this is a sure sign of a bricked player. You could try a forced hard reset by going in and disconnecting the battery, but chances are, the player is bricked.