I've only had my stoneware crock pot for 6 months. The handle broke off of the lid while it was in use this week. It seems the support piece around the screw broke into small bits. The pot is hard to open without the handle. Can this be repaired?
If still under warranty then e-mail to: [email protected] and ask for details If you fancy a fix it yourself solution, if you have all the broken bits then araldite glue or similar (ask your local hardware store) should be fine. check this site for more info on warranty/repair etc http://www.crockpot.com/searchresults.aspx# or this site for any other problems: http://www.rivalproducts.com/ Rival c/o JCS/THG, LLC 13120 Jurupa Avenue Fontana, CA 92337 Telephone: 1-800-323-9519 hope this helps :)
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Mine broke too and I tried to replace the whole lid even though I only need the handle and they are all sold out.
just bought the 5 Qt slow cooker sce500 and the lid fell out of box and shattered. Not on warranty. Where can I fine a replacement lid?
my handle broke in the same place around the screw on the under side of the glass. Where can i order or buy the handle to replace
The same thing happend to mine tonight! That plastic coating around the nut is obviously very weak. I don thave the receipt so hopefully they will still help me replace the lid. I just emailed them now. If it bounces I'll write via snail mail.
I called the number because this happened to mine too! Guess what? It is $18.95 and it won't be in stock until JULY 8, 2008
Are you kidding me? For a lid handle?
I've been online looking for the part but you can only find entire lid for $10. I have the silver stainless and my knob broke off leaving some plastic around the bolt. I will try the email below on the holmes group
We have the same handle breakage problem. Three of the Rival crockpots at our potlucks at church are missing handles. Meanwhile we steam-burn ourselves trying to open them. We just need the plastic handles.
All those with the flimsy plastic Rival
handles be assured that they will chip and break at some point, and Rival has no
interest in replacing or repairing every crock pot lid they have sold in recent
years. Do this, save the vinyl washer and toss the rest. Buy a plastic set of
closet pole mounts, a stainless bolt just smaller than the hole in the lid and a
stainless lock nut all for less than $2. Mount the hollow side down, it looks
fine and functions like the handle that should have been there when you bought
it ..
lid is screwed into the handle/ Where screw fits, it now just rotated and lid will not stay on
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