I have recently been experiencing a problem with my Garmin Quest navigation system. I can not access any satellites during normal operation. The GPS satellites aooear when I am in "indoor mode".
I have let the battery run down and recharged the unit but the same problem exist.
I have also tried reloading a map in the unit with hopes of resolving the problem but it didn't help.
I would appreciate any suggestions.
Re: Can't acquire satellite via my navigation unit.
Hello, I currently own a Garmin quest myself, and some time ago I had some strange problems myself, I am a electronics technician, and I do have a work around for you. I will explain the problems and a cure for you to try, none of the work arounds depend on any parts to be removed.
1. NO RECEIVING SATELLITE TELEMETRY. I beleieve this could be due to a number of reasons, but more so at sometime corrupted telemetry was the problem to fix this,
a turn GPS on when booted (initialised)
b. depress menu
select Time Setup
when in Time Setup depress MENU
Select SET DATE
Depress OK button
Depress OK button again on the numberic keypad that appears on the screen (DONE)
what this seems to do is resets the internal date/time clock and the unit starts to work again.
the Second workaround is this but takes hours to perform.
Simply turn the Guest on and allow the battery to fully discharge, usually this works to TOTALLY flush the Memory again, but on my unit I have to setup all the maps again, this is easy to perform, but just takes time. I hope this helps you.
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Try moving your GPS to another location that is more accessable to the sky. You might want to take it out of the card and turn it on while standing outside the car and holding the GPS by hand. This will give you a better un-obstructed path to the sky. If this solves your problem then the location you are using in the card needs to be changed. Good Luck.
Update/Reload your unit's GPS and sytem software via Garmin page or use Web Updater. Your unit will be functioning again. This problem also occurs if you leave your unit on a dash board in a car and it is exposed to hight temperature.
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As GPS units are used, data is gathered which
helps them acquire satellites quickly at the start of each use. If a device is
used daily it should be able to acquire satellites in a minute or less. Using a
GPS device while it is outdoors with a clear view of the entire sky is the
ideal condition for acquiring satellites. Please know that there can be several
different factors that may cause a GPS unit to not acquire satellites:
If your unit is trying
to acquire satellites for the first time, it may take longer than normal
to establish an initial position. If the unit is powered on and outdoors
with a clear view of the sky this should not take more than 3-5 minutes.
If your unit has not
been used for an extended period of time (more then a month), it may take
3-5 minutes to acquire satellites.
If your unit is indoors,
it may not acquire satellites. Even standing next to a window indoors will
block a majority of the sky which is needed for a device to locate and
lock onto a satellite signal.
If you have just
finished updating the software in your unit or you have performed a master
reset, your unit may take 3-5 minutes to acquire while outdoors as the
data that is used to locate satellites may have been erased.
If your unit has
traveled over 500 miles while turned off or not tracking your travel, it
may take 3-5 minutes to acquire even in ideal conditions.
If your vehicle has a
protective coating on its windshield or electronic devices which interfere
with the unit receiving signal, your unit may need an external antenna* in
order to acquire satellites.
If you suspect this to
be an issue, try taking the unit outside of the vehicle with a clear view
of the sky for 3-5 minutes so that the unit can acquire satellites. If
your unit loses satellites once moved back into your vehicle you will
most likely need an external antenna*.
If your unit is still having trouble acquiring
satellites, please ensure that it has the latest version of operating software
by using our WebUpdater program. Once
your unit is updated please allow the unit to acquire satellites outdoors in a
stationary position with a clear view of the sky.
I had the same issue with the only difference that I haven't replaced the battery yet. When my unit can't locate or acquire satellites I change between GPS and WAAS mode. Within 45 seconds my unit successfully locates satellite. After some time if I disconnect unit I might have to switch it back to GPS and so on, and so on, and so on. It worked for me for past 3 months... Hope it will help you...
Update your unit. Garmin has this problem where you try to enter a location before it acquires satellites. It is very noticeable on the Garmin Nuvi 650 also. Another thing you can try is wait for it to acquire the satellite and see if you don't get up and running. In some cases, it can take up to 4 minutes to acquire satellite information. If this is also your case, updating the firmware to 6.10 should fix that also.
To find what your firmware version you have, click on the TOOLS icon (wrench), click on SYSTEM, ABOUT (bottom of your screen). Anything less than 6.1, you'll have issues.
Take the unit outside and turn it on. Then select View Maps, at the top of the screen it will say either "Locating satellites" or "Acquiring Satellites". Once the garmin has locked onto the overhead satellites, then it will say "Ready to Navigate".
Locating Satellites take longer than Acquiring Satellites.
Question: Why won't my StreetPilot i-series device acquire satellites?
Same happened to me - try -->
If your StreetPilot i-series unit is having a hard time acquiring satellites we would recommend ensuring that it currently has the most recent version of unit software and then performing a master reset. In order to update your unit to the current version of software you will need to use the Garmin WebUpdater. Here is a link to the page on our website that has the WebUpdater program and instructions on how to use it: http://www8.garmin.com/products/webupdater/howtoinstall.jsp
Once your unit has the most up-to-date software, you may need to perform a master reset. To do this follow the steps below:
Start with the device turned off.
Press and hold the arrow button, wheel, and power button simultaneously.
Continue holding these buttons until you see the message, “Do you really want to erase all user data?”
Once this message appears, release all three buttons.
Note: A master reset will restore your unit to the factory defaults and will erase all of your favorites and recent selections.
Once you have completed these steps, please place your unit outside in an area where it will have a clear view of the sky. The unit may need 15-20 minutes to initially acquire satellites. Once your unit acquire satellites you may continue normal operation.
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Last modified on: 02/12/2008