There is a little green knob above the ink cartridge that spins non-stop when I turn on the machine; it won't copy while that wheel is spinning, and I can't get it to stop. This has been a problem from the start. Any help is appreciated.
Unfortunately it sounds like your drum ctg. has a bad cleaning blade. Get it checked out or get a new or remanufactured one. Hope this helps
I found if I took out the toner cartridge and reinserted it this problem corrected, but I had to do it almost all the time and now I am getting black lines.
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