My father has purchased the HP 1610 All In One. When he tries to scan or copy anything, he gets about 2.5" of one side and the rest is black. It has to be something simple but I can't figure it out. I have uninstalled and reinstalled the software, and I have looked it over for some sort of shipping lock but I can't find it. Can someone help?
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the cd that came with your printer should have an OCR program included with it. if not, you can download a free trial of a known OCR program here. btw, OCR stands for Optical Character Recognition. it's the only way to scan documents to an editable form.
NO, I DID NOT GET IT FIXED. YOU TOLD ME TO SCAN SOMETHING TO THE PC, WHICH I DID. SENT PAGE TO MICROSOFT WORD AND THE BLACK LINE WAS STILL THERE. I BELIEVE MY SOLUTION IS TO JUNK THIS THING AND BUY ANOTHER.
Hi, The all in one solution software you used in XP doen't work with Vista.
But you can still scan and copy by using Windows Photo Gallery.
1. Click on files tab at the top in Window Photo Gallery.
2. Click on import from camera or scanner.
3. Highlight your scanner icon (ie HP 1610) then click import.
4. New scan window will popup, now you can preview or scan using this basic looking Vista utility.
Try a sky scan (No paper on glass and lid up) watch the scanner to see if it is smooth or a somepoint jumpy. If not smooth, you will have to open it up and 1 of two things, dirty and needs lubracation, silicone grease is best vasoline will work. OR 2 the drive belt is loose because the spring tensioner is broken or the belt is dammaged. Good luck