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What photo program do you use? Is the yellow background on all Word doc's? You should check WORD go to the Format|Background make sure
"no fill" is selected. You should also check your print properties in control panel and any special program DELL uses. Make sure there isn't some custom setting that is printing the yellow background.
Let me know what happens.
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Could this be the problem? From the User Guide:
"Print Color images in Black and White -- Print your color images in black and white to save the ink in your color ink cartridge. NOTE: You cannot select this setting if you have selected Color Cartridge for all Black Printing"
I had the same problem and just figured it out! On your control panel, choose printer and then Properties. Go to Printing Preferences and click on the Advanced tab. Under this tab is a button for More Options and then a section Complete-A-Print. I had to uncheck "use color cartridge for all black printing" and then check "use black cartridge to print in black and white." Then I had the option back to print in black and white. I have a Dell Photo 964 but I'm assuming the options should be the same. Hope this helps someone!
The problem was that the print options had switched to print using the color cartridge to make up for my empty black ink cartridge.
After you click on print, and then click the preferences button, next go to the Advanced tab. Once there, there should be another button that says, More options. Once that tab is opened, check the box that says, "Use black cartridge to print in black and white."
I was convinced that something was wrong with my new printer cartridge and called Dell. Unfortunately, they wouldn't or couldn't help me and I just lucked up this solution.