My Dell AIO Photo 962 will print fine in black and white but when I print anything (Word doc.s or photos) it covers all of the colored area with yellow.
I have checked though the printer settings themselves. I have printed from Word, Paint, and I have tried right clicking the icon of the picture I wanted to print to print it that way. When I select the "print color picture in black and white" option in the printer prefeances, I don't have the problem.I have checked though the printer settings themselves. I have printed from Word, Paint, and I have tried right clicking the icon of the picture I wanted to print to print it that way. When I select the "print color picture in black and white" option in the printer prefeances, I don't have the problem.
AnonymousMar 18, 2014
Dell AIO 962 works fine, but will not copy full pageDell AIO 962 works fine, but will not copy full page
AnonymousMar 18, 2014
Dell AIO 962 works fine, but will not copy full pageDell AIO 962 works fine, but will not copy full page
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Re:
What photo program do you use? Is the yellow background on all Word doc's? You should check WORD go to the Format|Background make sure
"no fill" is selected. You should also check your print properties in control panel and any special program DELL uses. Make sure there isn't some custom setting that is printing the yellow background.
Let me know what happens.
Good Luck,
Tim
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Could this be the problem? From the User Guide:
"Print Color images in Black and White -- Print your color images in black and white to save the ink in your color ink cartridge. NOTE: You cannot select this setting if you have selected Color Cartridge for all Black Printing"
Try going to the Dell site and searching for that printer model. Then see if you need to have both ink cartridges populated and filled with ink, to make it work.
You might also clean the contacts on the ink cartridges, to make sure the printer knows you have both cartridges in the printer, even though they're not both filled with ink.
It just might require both to be filled, before it will print for you.
I had the same problem and just figured it out! On your control panel, choose printer and then Properties. Go to Printing Preferences and click on the Advanced tab. Under this tab is a button for More Options and then a section Complete-A-Print. I had to uncheck "use color cartridge for all black printing" and then check "use black cartridge to print in black and white." Then I had the option back to print in black and white. I have a Dell Photo 964 but I'm assuming the options should be the same. Hope this helps someone!
The problem was that the print options had switched to print using the color cartridge to make up for my empty black ink cartridge.
After you click on print, and then click the preferences button, next go to the Advanced tab. Once there, there should be another button that says, More options. Once that tab is opened, check the box that says, "Use black cartridge to print in black and white."
I was convinced that something was wrong with my new printer cartridge and called Dell. Unfortunately, they wouldn't or couldn't help me and I just lucked up this solution.
I have checked though the printer settings themselves. I have printed from Word, Paint, and I have tried right clicking the icon of the picture I wanted to print to print it that way. When I select the "print color picture in black and white" option in the printer prefeances, I don't have the problem.
Dell AIO 962 works fine, but will not copy full page
Dell AIO 962 works fine, but will not copy full page
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