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Question about Gateway GTW-P42M102 Television

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Menu stuck on and scrolling

The TV remote control will not operate the TV, and now the menu is stuck in the on position and is scrolling by itself?

Posted by Anonymous on

  • 1 more comment 
  • BuZz13 Jan 28, 2008

    My TV does the same thing. I turn it on, I get cable picture and sound fine. Menu stays on and won't stop scrolling. Remote will not work at all on the TV. The small indication light on the remote does come on when operating. When trying to use the button interface on the TV, all buttons change only the input selection. What can I do? Can i reset the TV somehow? Any ideas will greatly be appreciated. Thank you.

  • wongdejesus Feb 22, 2008

    menu is scrolling .I can hold the volume button in and the scrolling stops .Should I replace the image board ?

  • Anonymous Apr 15, 2009

    same thing here

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  • Contributor
  • 11 Answers

Did anyone ever get this problem fixed with the gateway menu problem i have the same issue

i cant believe noone has fixed it yet...........i have 2 exact gateway tvs one has a bad image board and the other does the menu thing..i want to know which part to swith to get the menu to stop scrolling all the time

Posted on Jan 24, 2010

  • Anonymous Jan 26, 2010

    i found the fix for the gateway plasma menu problem that scrolls and wont turn off

    i know the board that has to be replaced .....just did mine and it works fine now

    i cant believe noone was ever able to find the fix until now ....im not even a tv tech lol

    email me at [email protected]



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Probably a stuck button, either the menu button on the set itself is stuck or a menu button on a remote is active. Press the menu button on the set itself and see if that "un-sticks" the button, if it was indeed stuck. If the menu keeps popping up, take the remotes from the room and go back in without the remotes and see if the menu is popping up. Try the menu button again on the TV itself to see if that changes things. If the problem was a remote, perhaps it was laying wrong and depressing a button. Or, a button on it may have indeed been stuck. Bring the remotes back in and see if the menu starts popping up.
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Menu stuck on and scrolling

have you replaced the battery and checked.
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Why is menu scrolling uncontrollably when turning on?

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My TV 40RV525U changing channels, menus itself for few months ( I use antenna).
my son tried to stop the channel scrolling by enter weird number into the channel to stop it scrolling such as 555, 777..
later, it turn on off by itself and unable to hold on a channel
I call Toshiba customer service and they ask money $25 for troubleshooting but I denied since I do not want to waste money and time.

Now, I found how to fix it myself.

In my case, something was wrong with the signal comes from the button control on the left side of the TV.
========================
What I did
========================
unplug the power cord.
Remove back cover.
Look into the motherboard ( biggest green at the center).

First, I disconnect a connector on the motherboard come from the IR board that receive the wireless signal control ( meaning the remote is disable).
I turn on the TV, press on Menu button on the TV side. Menu is still scrolling.

I turn off TV, disconnect power cord and connect the IR connector back to the motherboard.
I then disconnect the nearby connector that comes from the side control buttons.

Turn on the TV by remote, press menu button on the remote to check. The menu stays.

DONE.

I use electric tape to seal off the connector and let it hanging there.
Close the TV back panel

I have been watching TV for 3 nights without menus/channels scrolling.
NO AVAILABLE red message when watching DVD is no longer existed.

Hope this help someone else.
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I've had the same issue! This is caused by the control panel telling the TV what to do - does it change channels on its own, too, or turn off or on on its own?

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Open the back of the television to gain access to the key control board. You can either repair/replace the faulty button or replace the key control board. Remove the screw holding it to the television casing. Disconnect the old board and install the new one.

Replace the remote control if the buttons on the television control are working properly.
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