Recently my son and his cousin tried to load a dvd in the tray. They missed the tray and the dvd was stuck in the dvd player.I had to retreive the dvd and now the dvd tray is off track,it will not open or close.I HAD TO TAKE THE TOP OFF AND TRY TO FIX THE PROBLEM BUT NO SUCCESS.
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There is a small belt under the loading tray which would have gone slack ( loose ) and the sound you hear is it slipping on the motor pulley. If you are confident you can remove the mechanism and turn it upside down and access this belt. Dismantle only if you can get the spare belt or your efforts will be in vain.
This problem was driving me crazy, until I found a solution.
This is what you need to do.
When the tray is open grab the flap door that goes up when the dvd goes in. Hold it down as you the DVD tray goes in. (Its spring loaded) This allows you to have direct access to the front of the tray even when the DVD goes all the way in. Hold the tray in with your finger by pushing in firmly on the far right corner of the DVD tray. The DVD tray will try and come out, continue to hold it in while pressing the eject button on the remote. If you are firmly pressing in on the right corner of the tray it should only take a few times of pressing eject when you see the Disk symbol on the screen and you will here the DVD start loading. When you know that it is starting to load release the front door flap. You can then use the DVD player as normal.
Unfortuntely you will need to do this each time a DVD is loaded.
Best guess is that a small plastic catch broke. My cousin has similar doors on his CD trays. I personally would take the doors off. As far as repair, again best guess without seeing it, is that you'll need a new door panel.
DVD loading mechanism doesn't load completely that's why opens after attempt of loading. You need to open top cover of unit and inspect loading belt might be lose, tray timing can be out of phase, some wire got stuck with tray while loading etc.
I took a stake knife from the kitchen and pried open the tray door as I hit the eject button this got it to open, I then cycled eject and close, eject close a few times and this did the trick, I even played a DVD and that worked fine also. I had the problem with the tray not opening, and the display would read OPEN when I hit eject and I could hear it trying to open. So I wanted to make sure the tray wasn't just stuck or wedged before I took the system apart and looked for sripped out plastic gears or the belt being broken. GoodLuck [email protected]
If you are comfortable taking the cover off, you can try removing the cover and remove the dvd's yourself.
IF you are not comfortable removing the cover then, you can try to take a credit card (Actually, if you have any of those JUNK credit cards that the CC companies send out as trial offers, those work the best, and who cares if you bend those, they get tossed anyway) and bend an edge at a 90 degree.. (about 1/8" of the edge) so it makes like a small ledge. try to fit it inbetween the top of the door, and then see if you can open it up. Some players have a seperate door, and some trays are attached to the door. You might be able to help it out or unjam the tray this way. And in the Future, with any other CD/DVD Players, use your remote control or the open and close button to open and close the tray, and NEVER Push on the tray itself. If I had a dollar for every dvd player tray that Ive fixed because of this, I would be buying bill gates dinner. (not really, but you get my point) Good luck.
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I had the same problem - unplug first- it is easy to undo all 6 small screws - open it up -plug in and then you can give it a little help to open it. It worked for me, BUT now it will open and close but not play the dvd.
the magic eye on the door opener in been obtruated by something .. like a small object stuck on a cd or someone might just open the door and let something in it .. stuck on the slidetrack ..and interfer with the sensor .. maybe kids???