Ok so the only thing I can do with my mp3 is charge it and listen and look at everything thats already on it. My computer won't detect my player at all it will charge it but windows media wont open it its not in my computer nothing. I put the disk in and put the thing on my computer but it always says your player is not plugged in but it is. Its not just my computer its all computers I've tried my friends and stuff and it does the same thing. I can't return it cause I dont have a recipt. What do I do???
This is actually not a solution, but to let you know that my Sansa E260 is acting exactly the same. I called Sansa's support and we did a lot of things including updating the firmware and going into the Recovery Mode. Unfortunately, Sansa could not figure out a solution to my problem (computer does not recognize it). I have loaded videos, taped voice reminders, loaded MP3s on to the MicroSD, set up my radio stations, etc. Everything works, except now, I can't seem to get my computers (yes, plural) recognize this device. Sansa said that I should return it to the store and get it replaced while it is under warranty.
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hi , enter to the website of philips and download the software and new firmware select first you exact model, next quit batteries of your mp3/mp4 player and press the button (bent arrow) all the time
until it detects and connect to the computer and run software and choose repair
Down load the firmware on Sansa's website. I have a Sansa 250R and it wouldn't work with the new replacement usb (Griffin) cord I bought at Best Buy. So I bought a Sansa Fuze and the cord that came with it worked on the E250R. Huh? Yeah, go figure...and oh, that replacement Griffin usb cord I bought worked fine with the new Fuze. I came real close to buying a new battery for the E250R but instead invested that money in the Fuze.
man i have the same problem, i was listening to my black 120gb Zune & i just upgraded to firmware 3.0 & now this s*** wont turn on! i been using it 3 days fine, but now it just shut off like its completely dead. i have been charging it for hours & hours & it just doesnt even turn on or have a battery icon or anything! i have it plugged in now too. restarted the computer, everything.... i tried to restart it by pressing back & up... are there any other shortcuts i can try? computer doesnt detect it or ANYTHING!!! HELLLLLP
Download the Sansa Recovery Tool from the Sansa website.
Format - Erases Everything: Connect your Sansa player to the computer and open Windows Media Player. Click on the Sync tab. Pull down the drop down menu underneath the Sync tab by moving your cursor over the Sync tab and left clicking on the little black arrow underneath the Sync tab. Highlight "Sansa 1GB" (wording may vary slightly), and then select "Format." - this should erase everything.
Firmware Upgrade- Erases Everything: Get the latest firmware upgrade from Sansa - it updates the firmware and erases every song in the player all at once. Note: this method doesn't work if already have the latest firmware. Go to this website and click "Firmware Updater" to find out: http://www.sandisk.com/Retail/DriverDownloads.aspx
-Tha Mp3 Doctor