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Re: Creative Zen Touch Controls
Try downloading the MP3 player recovery tool from Creative's website (the tool contains the latest firmware update available -- 1.15.03). Plug your ZV+ into your PC, run the program and let it update the firmware. Then format, reload your music and try it.
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1. Connect the player to the mains via the power cable.
2. Straighten out a paper clip.
3. Hold down the Play/Pause button, and poke the paperclip through the reset hole (still holding down the play/pause button)
4. This will acces the recovery mode. Scroll down and go to reboot. Press the OK button.
I can't remember if this resets the data though?
But once you have control of the zen
head on over to their website and update the firmware (this will wipe all of your songs, but would you rather have an MP3 player with music you cant listen to?) Haha
First of all, I hope you mad a backup of it's content, becouse there is no other way, it need to be fomated from it's service menu.
1. Make sure bthat your Zen is turned off and has a full battery. 2. Press and hold the Play/Pause button and Back/Options button simultaneously. 3.The Recovery Mode screen appears when the player, and three menu items are shown: Clean Up, Format and Reboot. 4.Format your ZEN and then do a clean up. 5. When done reboot. 6. Hook it up to your computer an reflash to the latest firmware, you can download the tool here to flash your firmware: http://ccfiles.creative.com/ManualDn/Applications/PDE/10398/0x8CCCF7FC/CT-RT_PCAPP_2_00_05.exe
I would run the recovery console from the player itself. Make sure the Touch's power supply is plugged in (and unplugged from a PC) then to access the recovery mode of the Touch, hold down the Play/Pause button while inserting a straightened paper clip into the reset hole on your player, give it about five seconds then remove the paper clip. Next, keep on holding the Play/Pause button until the Rescue Mode screen appears. After you see the rescue mode menu, you can release the play/pause button. I would try a "clean up" first, as this is less intrusive and will not erase data.
I also had the same problem last week where my Zen was stuck on one song. I tried resetting it umpteen times, but it always went back to that song. I connected to the computer and went under
the Creative Zen application and had to format my whole Zen. I lost everything I had, but it was unstuck and I just downloaded everything again except that song. No trouble since then. Hope this helps.
I would try a firmware update, if you have a PC running windows xp or vista, check out this link for a firmware download. If this doesn't work, i would consider investing in a new mp3 player, because of course you probably could contact the "Creative" company and get then to fix it, but it'd probably cost about as much as buying a new one....not worth it....the new 80gb zune is very nice...or you could go for another zen product. or ipod...
You will need to put the Zen into recovery mode and erase the firmware, then reload the firmware. Follow these steps:
To Erase the Firmware:
1. Get a paperclip and straighten it out.
2. Hold down the Play/Pause button, and put the paperclip through the reset hole. Release the paperclip while continuing to press the Play/Pause button until you see the screen change.
3. Select "Reload Firmware."
To Load the new Firmware:
Go to www.Creative.com/support --> downloads. Click through the navigation and download the latest Zen Touch firmware. Reboot your computer, then plug in your Zen via USB cable. Double-click the firmware icon and then click upgrade.
Why does technology make you work for what you already paid good money for? Have you tried going into Recovery Mode? You do this by holding down the Play/Pause button while triggering the Reset button. Once there, you have four options. Try selecting Disk Cleanup and then Reboot. You might need to re-Sync a few things but it's worth a shot. Good luck.