Question about SanDisk Sansa m240 MP3 Player

1 Answer

Synching problems....someone please help

I'm not really sure what's wrong with it. I have a Sansa m240 and last i checked (which was awhile ago) it worked fine on my pc at home. But for some reason recently when I try plugging it into another pc it comes up as a USB storage device not an mp3 player and I can't see any of my music on the computer. The player is playing fine. The only problem is the synching. I've varied the USB settings from MPT to MSC and I always get the same thing no matter which comes up. Does anyone know how to fix this?

Posted by Nikita Sooknarine on

  • sgtjarhead Mar 17, 2008

    Hello,



    I am having the same problem with my Sansa m240. I have tried the steps described, but I have been unsuccessful; it still won't play my subscription tracks!



    Does my Sansa have to be completely empty of music before I try these steps? If not, is there anything else that you would suggest trying?



    Thanks in advance for your help!

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  • 47 Answers

Hi Nikki. Seems like the Operating System (is it Windows XP?) may have encountered errors loading the native drivers for your player when in MTP mode, or the Windows Media Player version on the PC your plugging your player in is Windows 9 or below. The minimum requirements of the M240 is Windows XP Service Pack 2 and Windows Media Player 10 or above. Falling short of this minimum requirement may cause your player not to be properly recognized. But assuming that the PC you're using the player with meets all the requirements, try to re-load the native driver by plugging your player to the PC and doing the following: Step 1: Right-click on the "My Computer" icon, then select "Manage". This will open the "Computer Management" window. Step 2: Left-click on "Device Manager" If your player is currently in MTP mode, then try this: (1) Left-click in "Windows Portable Device". You should find your M240 indicated there. Check for an error indicator on the left side of that icon. The error indicator would be yellow-colored icons displayed as "!" or "?" (2): Right-click on the M240 and select "Scan for hardware changes" or "uninstall". Both would have the same effect If your player is currently in MSC mode, then try this: (1): Left-click in "Universal Serial Bus Controller". You should find a "Mass Storage Device" there (make sure that the M240 is the only device plugged in to your PC at this time). Check for an error indicator on the left side of that icon. The error indicator would be yellow-colored icons displayed as "!" or "?" (2): Right-click on the "Mass Storage" and select "Scan for hardware changes" or "uninstall". Both would have the same effect Step 3: Unplug your M240 and plug it back in. This would force Windows to re-load the driver. 90-99% of the time, it would re-load the native drivers correctly. I hope this works.

Posted on Apr 24, 2007

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No drivers


ENGLISH
I had the exact same problem listed in this thread.
This is what I found on another site to fix it.
Make sure your M240 is not connected to the computer.
Then go into the "settings" menu and then go to the "usb" part.
Then Select "MSC" from the menu, instead of "Auto Select (or something like that).
Then turn off your player and connect it to the Win XP computer and it will be fully recognized
and you can then go to My Computer and see it there and use it.


SPANISH
Tuve exactamente el mismo problema mencionado en este hilo.
Esto es lo que he encontrado en otro sitio para arreglarlo.
Asegúrese de que el M240 no está conectado al ordenador.
A continuación, entrar en el menú "Configuración" y luego ir a la "usb" parte.
A continuación, seleccione "MSC" en el menú, en lugar de "Selección automática (o algo así).
A continuación, apague el reproductor y conéctelo a la computadora Win XP
y se reconoce plenamente y se puede luego ir a Mi PC y ver que hay y lo utilizan.

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Apr 24, 2007 | SanDisk Sansa m240 MP3 Player

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I'm returning my 3rd one today for the same problem....will not get another one of these!!

Jan 05, 2007 | SanDisk Sansa m240 MP3 Player

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Thank you for contacting SanDisk Technical Support. It is our goal to make sure you have all the resources you need to get the most from your product through your recent inquiry into our product line. We do apologize for any kind inconvenience this issue is causing you. For verification, does your computer have Windows XP as its operating system? This issue may be due to some sort of corruption on the Sansa m240 itself. We should try formatting the Sansa m240 as a possible solution. Caution: Formatting will erase all information on the Sansa mp3 player. Please be sure to have a back up of all the information before proceeding. If your Sansa m240 is currently frozen, please remove the battery (to unfreeze it), then put it back in, and connect it to your Windows XP computer. Since you cannot access your Sansa m240 to convert to MSC mode, please have the ?HOLD? button ?ON? so that you can have your Sansa m240 in MSC mode before plugging to your computer. To format the Sansa m240 on your PC, let us connect the Sansa m240 to your computer on an USB port preferably located near the power hub or to an external self powered USB hub, go to ?My Computer?, single right click on the ?Removable Disk? associated with your Sansa m240, and select ?Format?. Let us please make sure that, under FILE SYSTEM, we change FAT to FAT32, and then single left click ?Start?. This will erase all data off the Sansa m240 and correct errors on it, which should make the Sansa m240 usable again. We also recommend formatting the Sansa m240 another way. Please be advised again that formatting will erase all data. Please right click on my computer and select ?Manage?. When ?Computer Management? comes up, please click on ?Disk Management? on the left hand side. After clicking on ?Disk Management? you should now have a list of drives in the right side panel. On the right, look for the Sansa m240, it may show up as Disk 1, 2, 3? Removable Disk. Right click on the larger "Volume" rectangular icon to the right of the Removable disk and select ?Format? choosing FAT32. If you do not have the format option, please select "New Partition" and just keep clicking next through the Wizard that appears. After formatting the Sansa m240, please do try your Sansa m240. If applicable, please go the link below to download the firmware update for your Sansa m240. The link is: http://www.sandisk.com/Retail/Default.aspx?CatID=1326 or http://www.sandisk.com/Retail/Default.aspx?CatID=1376 If formatting and firmware update in your computer is not possible, please do try the process again on another Windows XP computer. NOTE: Please be aware that formatting is a normal and necessary method of drive maintenance and repair, and simply NOT formatting periodically can cause a drive to slip into failure due to the backup, and clutter of residual data.

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