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You must be using the wrong type of disk. Make sure if you are trying to burn a CD that you have a blank CD in the drive. If you are trying to burn a DVD make sure it's a blank DVD in the drive.
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If you are prompted to insert a CD/DVD blank disc into the Burner, you must have the proper UNUSED CD or DVD blank disk. You must use the SIZE disc that corresponds to the Size of the Data to be burned. A CD is 700 Megs thus anything greater than 700 Megs needs a larger disc such as a DVD that is 4.7 Gigs. If the data you are trying to copy to a disc is over 4.7G you need a Dual Layer DVD or BluRay that accepts 25Gigs.
Are you sure that you are putting in a blank disc? What happens when you put the disc inside the DVD writer? does it show up as a blank disc? This could be one of the reason for the multi session disc box getting greyed out.
There should be a small pin-hole on the laptop's DVD drive. Find a needle or a paper clip and push it into the pin hole. This should either manually eject the disc or pop open.
If you do not have a pinhole on your DVD drive, go to My Computer > DVD Rom Drive
Right click on your DVD Rom Drive, and click "Eject".
Use my computer and select the drive (eg drive E:). From pull down menu "File" select "eject". While the disk door attempts to open (hear slight movement of tray) massage the door with your fingers. This is done by smoothing out the across front door panel with your finger tips and pushing in and releasing pressure from door. Door should slide open partially and close again. Repeat. The eject button nearside the disc tray doesn't seem to work as well as selecting "File" and "Eject" from the menu. Something to do with the door cycle is less with the direct eject button.
You actually perhaps using a non blank disc at that time. Burners don't really accept non writeable Discs. Check your CD first before burning. If you are using a rewriteable disc (CD-rw) that has files, it can burn and files will be overwritten but if you're just using a CD-r with files in it, the burner will eject and will tell you to insert a blank disc.
Windows XP CD Copy
Windows XP has CD-Recordable (CD-R) disc burning support for most CD writers. First set your CD-recording options:
Open "My Computer"
Right-click your CD-R drive and select "Properties". See figure BK-1.
Select the "Recording" tab (if this tab isn't available, your device doesn't support CD burning).
Check the box to "Enable CD recording on this drive".
Select the drive to hold the temporary files (before the system burns a CD-R disc, the system writes the files to be recorded to an intermediary area - this area must have enough free space to hold an entire CD's content).
Select the CD recording speed (Fastest, 4X, 2X, and 1X).
Select whether to eject the media after recording.
Click OK.
Perform the following steps to record to a CD-R:
Insert a blank CD-R disc into your CD burner.
Copy or drag the files or folders to be recorded to the CD-R drive, or right-click on the files or folders and select Send To, Writable CD.
After you have copied all the files, select the CD-R drive from "My Computer" and you'll see the waiting files as "Files to add to the CD."
Right-click the CD-R drive, and select Write to CD.
Enter a name for the CD-R disc, and click Next.
The files will be written to the CD-R disc.
After the system writes all the files, it will eject the CD-R disc (if you chose that option above).
have you checked the web site for drivers update
and which burning software are you using if you are using on board xp stop using this and got for nero burning if you are on xp sp1 and try and upgrade to xp sp2 or win 2000 sp4 and clean cd lense and try that if same resaults it's time to redo windows as you may have currupted dll files and change usb leads over if possable
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