My player works fine except that it will no longer load files on the hard drive. It just freezes when I try to load more music. I can delete files as much as I want, but I just can't add any more files to the drive. Can someone give me a clue on how to approach this problem? Thanks.
If you reload the latest driver and upgrade firmware and it still freezes when adding new music/movies, reserve space on the zen as an external hard drive (it's an extra feature). Start with a 2 gig drive and work your way up. If your zen works fine, then you have a hard drive that is going bad.
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try to remove all the music on your mp3 player, copy it on your computer so you can put it back later,
after removing all the music try to open it, then if your mp3 player loads completely turn it off then put back the music files
It mybe full a 256 mb. MP3. player will hold about 40, 4 mins. songs. I have a 256mb I use it at work. I load it about once aweek. If your looking for a mp3 player to keep all your music on try one with a hard drive on it.
I was able to access the play list using Windows Media Player. I was trying to get the computer to recognize the player, and it wouldn't do it. I even downloaded the Lyra Personal Audio Player updater... that didn't work or recognize the player. Try the programs that are on your computer for playing MP3's.
Whoa, i've been so busy lately, I almost forgot about this place...
Unfortunately, this is yet another mp3 player HDD problem. It's broken and there is nothing you can do to fix it except replace the hard drive. I hate to tell you this, but your songs are lost.
If you desperately must try everything to get the songs back, I would suggest freezing it in the freezer (put it in a plastic bag if you fear moisture getting into the unit). After removing it from the freezer, you'll have a one to two hour window to try to get all the songs off before the hard drive thaws and you won't have access to the songs anymore unless you refreeze it-the window will shorten everytime you do this.
The reason freezing MIGHT work is because most hard drive failure problems deal with the actuator arm touching/scratching the platter in which case the platter is being damaged and/or information cannot be read correctly. The coldness causes the arm to contract and stop touching the hard drive. Be aware that there might be more damage than freezing can rectify and the actuator arm might not be the problem. But hey, it's worth a try.
If that seems a bit extreme(and indeed it is), you can send it in to a hard drive recovery specialist such as one listed here: http://dmoz.org/Computers/Hardware/Storage/Data_Recovery/