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Question about SanDisk Sansa e250 MP3 Player

2 Answers

Sansa e250 my thing froze and when i turn it on it wont get past the refreshing database screen what should i do

Posted by stephanie cortez on

  • 5 more comments 
  • big swede Nov 23, 2007

    after loading music and disconnecting from the computer i turn on the e250

    sansa and refresh database appears and the bar makes it about half the way across the screen and then the screen goes white.

  • jermonster Mar 06, 2008

    I had the same problem but another is that what is the file to be downloaded because the link you have given is not complete. can you give me the complete link to it. you can email me at [email protected] my firmware version is old since i have not updated it after i bought my player. thanks

  • Anonymous Mar 06, 2008

    How do I reformat my Sansa mp3 player?
    I can't switch it on, because it does this weird restarting thing and the menu will not come up at all.

    It shows the SanDisk logo and then the whole screen just goes white, and it does it over and over again.
    I know someone else had the same trouble... but I don't know how to reformat it :(

    how can this be done?

    how can i format it in recovery mode?

  • Anonymous Mar 08, 2008

    Version Info: Product Rev.: PP5022AF-05.51-S301-01.01-S301.0.1.47-D
    Base Code: 05.51-S301-01.01-S301.0.1.47-D
    ODM Ver.: S301-01.01-S301.0.1.47-D
    OEM Ver.: S301.0.1.47-D
    Build Type: -D
    Build Date: 2006.10.07
    Build Number: (Build 169.31) \

    "load image failed"

    switch to recovery mode

    can anyone help me with my sansa e 250

    i have also given my version details

    please reply me at [email protected]!!! please do reply

    thank u in advance

  • mj2387 Mar 09, 2008

    My database will not refresh

  • Anonymous Feb 13, 2009

    i have the sam porblem

  • Anonymous Feb 16, 2009

    freezes constintaly doesnt work



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I have had the same issue with my Sansa when putting some media types on it. I have had to install the firmware again. It is a slight pain, but your player will work again. I'll post some steps from a crash solution to fix it. 1. Switch the player's hold button on. Hold down the record button and power up at the same time. This will bring you into recovery mode. Now plug your player into the computer. 2. Go to and download that program. Run the program and select yes to format and install the new firmware. 3. Unplug the player and wait for it to reset. This will install the old firmware version, so once it is working again, go to the sandisk site again and download the updater for the firmware and install that. These are the simple steps to a firmware fix, and should take care of the problem. -JJ ...let me know if there are issues with this. There is another way to install the firmware if this one doesn't work.

Posted on Feb 14, 2007



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This is not a sollution, but a comment about your solution JJ.. i had the same problem with my mp3 and i tried doing what you said, and i got to step #3 and when i turned it on to refresh database (followed by selecting MSC mode or whatever) it got stuck again in the same spot its been in for a month.. im sure it has something to do with the music i downloaded, i dont know, but its very aggrevating to not be able to USE my mp3 player! thank you for posting this solution, i hope you have another idea about fixing my problem.. thank you- Talia

Posted on Mar 26, 2007


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Related Questions:


My Sansa e200 will turn on, thumbwheel is blue and SanDisk screen comes on, but menu won't come on. I have pressed and held the power/menu button down for app. 15 seconds several times to no avail. It is...

sandisk sansa e250 starts but then says refresh database. Menu is in back ground. Maybe frozen, and have tried to reset, but still come up with Refresh database.

"Refresh Database" never ends!

If you try to load too many songs onto the player initially, it may take up to an hour to get past Refresh database. Unfortunately, if you shut the player off while it is refreshing, it will more than likely ruin your player. Run the Sansa Recovery Tool or Update the Firmware on your Player as a workaround. Make sure the hold/lock switch isn't activated, just as a safeguard.

-Tha Mp3 Doctor

Frozen while on the refresh database screen

Try holding the power button for about 15-20 seconds. This usally shuts the whole thing down.

It may refresh the database as normal next time.

Stuck on refresh database

Simply reset the Sansa e250 by holding the power button down for 10-15 seconds.

Sansa screen turns black after "refreshing database"

how about updating the firmware?
now we are getting somewhere
( how could someone not figure that out.... ha ha ha)

Sansa e250 screen is stuck on refresh database

Press the "lock" button to where the Orange is showing. Then press the record button on the left side of the MP3 for a bit. Try this several times. I did it twice and it worked! M.P.

My sansa froze

Try to remove the battery and force the machine to switch itself off

My Sansa E250 Froze..

that happened to me once. all i had to do is hold down the power button for at least 15 seconds sometimes more. if not call tech support
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