Question about Creative Labs Nomad Jukebox Zen Xtra MP3 Player

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Player Turns On, but Won't Play Music

Hello My Creative Jukebox will turn on, but once I start pressing the keys, etc nothing happens. It seems as if every 20 minutes or so the play button will work once, or the back button will work, but it's usually just frozen. I have heard that you can reinstall software, and I know how to do this on my computer laptop, but not on the jukebox itself. Has anyone had this problem and could someone please help? How do you reinstall or reformat your drive on the creative jukebox? Thank you Michael

Posted by mike cuddy on

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Anonymous

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Someone please help me with my frozen mp3 sandisk

Posted on Jan 03, 2010

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Anonymous

Yo fud, go to www.creative.com and search through the Knowledge Base. It should point you in the right direction.

Posted on Apr 08, 2007

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First, back up all of your music and do this: Turn off the player and disconnect it from the computer. Then press and hold the play/puse button and turn it on simultaneously. The player should be in recovery mode. Scroll down and select format (all) and let it format. Then reload all of music back onto your player and it should work like new. Hope this helps!
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