Question about HP Officejet 5510 All-In-One Thermal Printer

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Officejet 5510 Scan Function disappeared

The scanner doesnt work anymore. Due I suppose the fact I downloaded a version of Explorer proposed by Yahoo. The HP control panel shows only software update an HP image zone (french version translated)

Posted by jean marie METZLER on

  • 2 more comments 
  • jean marie METZLER Feb 25, 2007

    The problem still remain. I had the help desk a couple of weeks ago, who adviced me to completly uinstall HP Officet (till level 4). I did it. But the scan function is still missing.

  • jean marie METZLER Feb 25, 2007

    Of course I reinstalled the softwaare after having dowloaded it from the web to benfit from the newest updates...

  • Anonymous May 06, 2008

    HP5510: Scan or copy gets fainter. Replaced cartridge, no change. But print from the computer print function works fine, and fax is okay. Software or hardware problem?

  • wilsonlj May 16, 2008

    I have downloaded the program, but still have no scanning function.

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1 Answer

Anonymous

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    An expert who has achieved level 1.

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HP has a fix for the Internet Explorer 7 issue on it's download page. You can also install the full feature software for a newer model, I used the OfficeJet L7780 and I now have additional features plus it works in VISTA. Just be sure to select "WIRED/WIRELESS" when asked how to connect and select "CONNECT LATER" when prompted that the printer could not be found. Works great.

Posted on Apr 15, 2008

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