Question about Brother HL-2040 Laser Printer

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Brother HL-2270DW printer shows offline and won't print

It printed once and then saya offline. Both my computers are wielessly conected to the printer.

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    honey Jan 26, 2018

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I had this problem today with my wireless Brother MFC-990CW using Windows 7, and when I went to see what s printing, then printer, it wasn t showing that I had checked the use printer off-line
So, on my pc I went to the start button then chose:
- Computer
- Network
- Double click your printer
- New print drivers will start to install
- Right click the icon that is a copy made of your printer setup
- Set this as your default printer
I was then able to print and my printer didn t show as being off-line anymore. This is a lot easier than having to uninstall and install the printer again using the disc.
Source(s):
https://answers.yahoo.com/question/index?qid=20140422184955AA0dJ7F

Posted on Apr 11, 2016

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Follow the steps below to resolve this issue:

STEP A: Verify the Brother machine is powered on and there are no errors
1.If your Brother machine's screen (hereinafter called LCD) is blank, the machine may not be powered on. Check the machine to see if it wakes from sleep mode.
If it does not, then make sure it is plugged into a working socket and any power switches are turned ON.

NOTE: If you are unable to power on the machine, then this solution does not apply. Go to Brother Troubleshoot this hardware issue. 2.Check the LCD for any error messages. An example would be "Paper Jam" or "Ink/Toner Empty". If the LCD shows an error, troubleshoot the error to clear the issue indicated.

STEP B: Make sure the printer is connected to the computer

  • If using a USB cable, make sure the cable is connected to both the printer and computer.
    Try connecting it directly to the computer and not via a hub.
  • If using an ethernet cable, make sure the cable is connected to both the printer and router/access point.
    Print the network configuration page to check the IP address.
  • If using a wireless connection, print the network configuration page to check the IP address.
If the issue continues, go to STEP C.

> STEP C (Windows): Make sure your Brother machine is set as the default printer
> STEP C (macOS): Make sure you are using the correct Printer Driver for the Brother machine

STEP C (Windows): Make sure your Brother machine is set as the default printer
Open the printer folder and make sure there is a check mark on your Brother machine's icon:

(Windows 8 or later)
1.Open the Control Panel. (Click here to see how to open the Control Panel.)
2.Click Hardware and Sound > Devices and Printers.
(Windows 7)
Click Start > Devices and Printers.

If the check mark is not on your Brother machine, right-click the icon for your Brother machine and select Set as default printer.



STEP D (Windows): Delete all printer jobs from the Devices and Printers window
(Windows 7 or later)
Right-click the icon for your Brother machine > See what's printing > Printer > Cancel All Documents.


If Cancel All Documents is gray out like below, click Open As Administrator. Enter the password for an administrator and click Yes.

STEP E (Windows): Check the printer status in the Devices and Printers window
If the printer status is Offline



(Windows 7 or later)
Right-click the icon for your Brother machine > See what's printing > Printer > Use Printer Offline (removes the checkmark).
If Use Printer Offline is gray out, click Open As Administrator. Enter your administrator password, and then click Yes.
If the printer status is Paused



(Windows 7 or later)
Right-click the icon for your Brother machine > See what's printing > Printer > Pause Printing (removes the checkmark).
If Pause Printing is gray out, click Open As Administrator. Enter the password for an administrator and click Yes.

STEP F (Windows): If a copy of your Brother machine's icon (For example: Brother -X (Copy 1)) is listed in the Devices and Printers
A copy of your printer with the same printer name may be created if you:

  • Changed the USB port on your computer which is connected to the Brother machine.
  • Installed the same printer driver multiple times.
This may lead to some copies of your printer driver not working correctly. To print, select a printer driver that you know is working.


To check which printer driver is working, do the following:

1.Turn the Brother machine on. If any other machines are connected, only turn the Brother machine on that you want to use.
2.Open the printer folder:
(Windows 8 or later)
Open the Control Panel. (Click here to see how to open the Control Panel.)
Click Hardware and Sound > Devices and Printers.

(Windows 7)
Click Start > Device and Printers.
3.Hover the cursor over the printer icon until the printer status pop-up appears.



If the status is Ready, it means the printer driver is working correctly. Select this printer driver when printing.
(Optional) To change the printer name, do the following:
(Windows 7 or later)
1.Right-click the printer icon.
2.Click Printer Properties.
3.Change the printer name in the Printer Properties window, and click OK.
4.If you always want to print using this printer, right-click the icon of the machine and select Set as default printer. The check mark will appear on the machine's icon and when you next print, this printer driver will be selected automatically.

STEP G (Windows): If the issue still continues...
Check the solution applicable for your case:
(For USB connection)
> Click here to see how to resolve cannot print using my Brother machine on a USB connection.

(For network connection)
> Click here to see how to resolve cannot print using my Brother machine on a network connection.


STEP C (macOS): Make sure you are using the correct Printer Driver for the Brother machine.
1.Select Apple Menu > System Preferences > Print & Scan or Printers & Scanners.
2.Select your Brother machine in the Printers section.
3.Verify which printer driver is used. This can be found next to Kind.



If the AirPrint printer driver is selected, add the CUPS printer driver to your Mac as described below.
If you find CUPS printer driver, the CUPS printer driver is installed correctly.
a.Select Quit System Preferences from the Apple Menu.
b.> Go to STEP D.
c.Select Apple Menu > System Preferences > Print & Scan or Printers & Scanners.
d.Click the + button.
4.Click the Default icon which is located at the top of the dialog box.
5.Select your machine from the Name list.
6.Make sure that "X + CUPS" is selected in the Use list. (Where X is your model name.)
If you cannot find the "X + CUPS", the CUPS printer driver is not installed.
Download the latest Full Driver & Software Package and install it. The installation instructions are available on the download page.
> Click here to download Full Driver & Software Package in the Downloads section.

If Full Driver & Software Package is not available for your models, select CUPS Printer Driver or Printer Driver.
7.Click Add.

8.The printer is now available in the Printers section.
9.Select Quit System Preferences from the Apple Menu.

Posted on Oct 25, 2019

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6 Suggested Answers

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6ya staff

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Posted on Jan 02, 2017

Anonymous

  • 3 Answers

SOURCE: printer online then offline

My first solotution was to reinstall the printer as a new printer. But that is uncessary. The fix is as easy as changing the IP address the in Port.

The problem is the the IP address for your wirelss is not static. and when it changes, the printer does not recognize the new IP address. When this occurs. go the the printer folder ( in the control panel) and click on 'add new priter'. Then select 'add a network wirless printer . NO NEED TO INSTALL THE PRINTER...you just want to see the IP address.

Note the IP address.

GO to the printer, click on the right mouse and select 'properties'
Click on Port
You will see the current port already highlighted.
Click on ' configure port' and change the IP address under "printer name or IP address.
Click OK.
Problem solved

Good luck.

DeniseA

Posted on Mar 21, 2009

dmarciante

  • 7 Answers

SOURCE: "brother mfc 7840w printer goes offline and i cannot print need turn printer on and off.

The solution, and it took me a long time to find the simple solution, is to right click on your printer, click properties, click the ports tab and click on your Brother printer and click on configure port (or you can delete the existing one and then add another one). What you want to do is update the IP Address. The problem is that the printer does not have a static IP address, it is dynamic. If you want to confirm that, go to your printer and press the reports button and print out the network configuration report. Your IP address will show on that. It's really the last digit in the IP address that changes. This will absolutely solve your problem. Good Luck!

Posted on May 17, 2009

the kowalski

the kowalski

  • 86 Answers

SOURCE: I can not print

You could try to use static ip to remove possible problems with dns retrieving: 

  • Set the machine to static ip (Menu -> Network -> WLAN -> Boot Method -> Static).
  • Check the ip number on the machine (Menu -> Network -> WLAN -> IP address)
  • On your PC, go to Control Panel -> Printers
  • Right-click printer, choose Properties
  • Choose Ports and click "Add Port"
  • Double-click on Standard TCP/IP, follow the guide and type in your IP number earlier retrieved.
  • Save settings, press OK and the problem could be solved (if it was due to dns problems). 
Also, if it works, you can change the network settings for scanner driver to go to ip address too instead of dns, even if it isn't a problem right now, it could later be.

Posted on Jun 02, 2009

bschilz

Bill Schilz

  • 2049 Answers

SOURCE: Brother HL-4040CN successfully installed but shows offline

I assume it's turned on and connected to the router.
Sometimes with DHCP, the IP address on the printer will change. I end up going into the router table to see what IP addresses are assigned where. Invariably I'll find my network printer has changed. Find the printer and write it down.

In Windows, Go into Printers> choose the Brother and right click to check Properties. Look for Ports and change the IP address as needed. It will come back online.

Posted on Sep 17, 2009

Basti

Edgar Allan Pagayona

  • 1447 Answers

SOURCE: printer offline

Go to control panel and printers and faxes on your laptop and when you see the printer icon for the printer, right click on it and left click on use printer ONLINE. make sure then that the laptop is communicating with the printer.

Posted on Apr 13, 2008

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