Question about HP DeskJet 3930 InkJet Printer

1 Answer

Resubmittance stall problem

When I try to print anything "your carriage is stalled pops up" and it will print nothing, no attempts!

Posted by LORRIE HILL on

  • Anonymous Jan 06, 2008

    I went to the Hp site and follwoed the instructions given to me. but stll no results. I gave to the service station & they asked me to get the carrige PCB changed. still no result. same old proble persists

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1 Answer

CheckitRight

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  • 1,363 Answers

Try lubricating the carriage with WD40, put on a towel and rub the carriage, it may be too dry and can't move easily. " carriage stalled " means it started to move but for some reason it stopped.

Posted on Jan 25, 2008

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Check print cartidge light keep blinking and the light on copies showing empty while there is paper in the tray

Issue: The Check Paper and Check Print Cartridge lights blinkIn this error condition , the following blinking lights pattern displays on the control panel:
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Figure 79: The Check Paper and Check Print Cartridge lights are blinkingc00864299.gif
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hpweb_1-2_minus.gifSolutionsSolution one: Turn the All-in-One off and then on againFollow these steps to turn the product off and then on again.
  1. Press the On/Resume button (c01602202.gif ) to turn off the product.
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  3. Press the On/Resume button (c01602202.gif ) to turn on the product.
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Solution two: Make sure that the front panel overlay is installed correctlyIf the front panel overlay, or bezel, is incorrectly installed, the product may indicate a false carriage stall error condition. If the product has not been set up before, follow these steps to ensure correct installation of the front panel overlay.If the front panel overlay is already installed, and your printer has been working for some time, do not attempt to reinstall the overlay. Press firmly on the overlay to ensure proper installation of the overlay adhesive or pins.
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I received a new printer today, I installed the software and ready to test print page. I get error message that the carriage is stalled. I found a procedure on HP web site that to fix problem, but it...

The printer may be faulty. I suggest you return it to the supplier to have it fixed or replaced under warranty. If you try to fix it yourself you may void your warranty.
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Sounds like an issue with the print carriage. When it's out of alignment and tries to print, it can make awful noises. HP.com has a web page that describes a number of troubleshooting steps when you have print carriage issues:

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the machine needs servicing, something is causing the carriage to stall
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