My printer started printing my images with a blue hue covering the whole image...I changed the cartridge, it didn't help. I realigned the cartridge and cleaned the heads still no joy. Any help would be most welcome as I am clueless as to what to try next. Thanks in advance for any help.
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I would first starts by removing the Imaging units that are locked with blue levers below toner cartridges one by one for each colour and use the cleaning tool that is provided on the door (metal rod with handle and a pad on the opposite). When you pull the Imaging unit all the way out, you will see inside a long strip of LED and next to it on left hand side about a 1-2 cm another strip of MICRO LED Array. This is essentially yor print head and it has to be spotless clean. Use the rod and padded end to clean each of the arrays. This will give better sharpness and clarity to your prints. Then put Imaging Unit back in machine and pull the blue stick from the Imaging Unit out-in-out-in. The next step is to do Stabilisation and Gradation adjustments. This can be done in Service Mode. This should improve your printing. If it doesn't then you have either worn Imaging units _or_ Transfer Belt _or_ incorrect settings on Fuser or Fuser being worn.
The problem with your printer is the print head. Usually you have to run the clean nozzle thing 5 or 6 times to clean the print head nozzles and if there's still no improvement after that then print head needs to be changed for the printer to work properly. The bad news is that a print head costs almost as much as a new printer.
What you are trying to print is created in RGB. This means it is a photo that has been created in a color format that will ONLY print if you print it in full color. If you try to print your photo item in only black, it will only print what it sees in TV Colors, a combination of RED GREEN BLUE. This is why you will only get part of the image printed when only in black.
The only way to change it to print the whole image in all black, is to open the image you are trying to print in Photoshop or another professional grade photo program, and to change the settings of the image to CMYK, effectively, Cyan, Magenta, Yellow, Black. Then, change the image once again - to GREYSCALE. This will effectively change all the colors to a SHADE OF GREY, in different HUES.
Save the picture as a JPEG, and then print from the desktop, from your picture viewing software that came with your computer, and you will see everything print out from the black ink, in greyscale.
1515n - I have the Magenta colour 'shadowing' the blue test. A mirror image of the blue text. [slightly staggered] Black is fine. Applies to all Word docs when printing in blue - can you help please? I only use genuine cartridges. Thanks Jules Radstock
If you haven't used it for a long time the ink may have dried up. You can try taking out the cartridge and letting it sit on an hot wet rag for a while to unclog the print heads. Try not to touch the copper contacts on the cartridge. If that doesn't work you may be out of yellow ink.
It is unlikely that the sudden appearance of a green hue is due to the printhead or drivers going belly up. If the images on photo paper are OK when using the plain paper setting but have a severe green/blue hue when using the higher photo settings it is likely that the photocyan cartridge has been contaminated with cyan ink. Throw the contaminated PCyan cartridge away and fit a guaranteed photocyan cartridge (OEM or compat). Carry out a deep clean and run several plain papers through on a high photo setting. The green hue will gradually disappear.