Question about Dell 962 Photo All-In-One InkJet Printer

Right cartridge incorrect

I've had my printer a year, and I have twice had a problem with getting this message relating to the colour cartridge. The first time the cartridge was still 3/4 full, so I went through all the options of cleaning the nozzle and connections, which did not help at all. The only solution was to buy and install a new colour cartridge. This time the cartridge is still almost full and the printer was printing quite merrily until yesterday. When I turned it on today to copy something the message came up. I've been throught the same old cleaning process and still no joy. It looks as though the only solution will be to buy another cartridge. This makes me really cross when the cartridges are nowhere near empty.Is this a ploy by Dell to make us keep buying cartridges ? Anyone got any tricks to resolve this problem ?

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2 Answers

I feel your pain. Seems like a ploy. One person suggested a class action suit. I can not find any solutions on the net. Try an empty cartridge to see if it re-sets. If you find anything email me. [email protected]

Posted on Feb 28, 2007

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1 Answer

Keeps saying my colour cartridge is missing

Problem

Wrong cartridge; Left cartridge incorrect; Right cartridge incorrect; Left cartridge missing; Right cartridge missing; Error 1205; Error 1206; Cartridge error; Cartridge incorrect; Cartridge missing

Environment

Microsoft Windows XP; Microsoft Windows XP Professional x64 Edition; Microsoft Windows 2000; Microsoft Windows Vista

Solution

Explanation

An 'incorrect cartridge' or 'missing cartridge' error can be displayed if:

The wrong cartridge is installed, or

The cartridge is not installed properly, or

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What to do

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http://support.lexmark.com/index?page=content&id=SO4738&segment=SUPPORTproductCode%3D&productCode=LEXMARK_X4875&locale=EN&userlocale=EN_US

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Hi,
The error you are referring to could be related to either the cartridge or the printer, so please perform the steps below to check if the issue lies in the printer or the cartridge.
Power on the printer and open the top cove, the cartridges will align in the middle of the printer, remove both the cartridges form their slots and interchange them, yes put the Black cartridge in the Blue slot and the Color cartridge in the Black slot, then close the top cover of the printer and power off the printer and restart it, at this point of time check if the error message is changed or not if the error message is not changed and till showing the same as “Right cartridge is incorrect” then you can try to update the printer firmware form the Dell support site, here is how you can do it.

Go to www.support.dell.com.
Click on Drivers & Downloads.
Under Option 2: Select a Product as printers.
Locate the printer(s) 962 printer and click Go.
Select an Operating System that is installed in your computer then choose downloads and look for Firmware.
Download and install the firmware, then restart the computer and the printer, however please make sure that you do not restart your computer and the printer when the download and the installation is in progress.

If the issue is still not fixed after you upgraded the firmware then I believe that you will have to replace it. However if the error message changes to Left cartridge incorrect after you have interchanged the cartridges earlier then try these steps below.

Remove the color cartridge and clean the metal contacts of the cartridge with a dry cloth thoroughly please make sure that you are using a soft dry cloth to clean the metal contacts of the cartridge.
Make sure that the cartridge holder snap which sits on the top of the cartridge is fixed firmly.
Make sure that you are using a Dell branded cartridge and it is not a refilled one cause Dell printers often give error message when you use a refilled cartridge or a cartridge of some other brand.
If the issue is still not resolved replace the color cartridge.

Regards
Malik Khan

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5 Answers

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Just found this partial fix: "Try removing the color cartridge and try printing with the color cartridge out. If it gives you a message that the cartridge is missing, it will still allow you to print by clicking "continue". And from there, it will allow you to print black. I think it really is a problem with your color cartridge." From searching the net, this seems to be a major problem with no solution from Dell!

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