Nano 2gb Hi, Our computer will not recognize the nano. Because it doesn't recognize it we cannot do any troubleshooting eg. restore. Kathy

Try the link below that applies to your computer OS:

http://support.apple.com/downloads/iPod_Reset_Utility_1_0_3_for_Mac
http://support.apple.com/downloads/iPod_Reset_Utility_1_0_4_for_Windows

Useful troubleshooting-video:
http://www.apple.com/support/ipod/tutorials/troubleshooting.html

sorry unless you can get it to set to factory settings then your stuck id take it to a shop or trie some one ells computer if this fails then it a fixit job

Apple iPod is Locked

There is only one way - and it will erase all your songs (applies to most models, not just Nano):

If you lock your iPod nano screen and can’t unlock it
Normally, if you can connect your iPod nano to the computer it is authorized to work with, your iPod nano automatically unlocks. If the computer authorized to work with your iPod nano is unavailable, you can connect iPod nano to another computer and use iPod Updater to restore your iPod software. See the next section for more information.
If you want to change the screen lock combination and you can’t remember the current combination, you must restore the iPod software, and then set a new combination.
Updating and Restoring iPod Software
You can use iPod Updater to update or restore your iPod software. Apple periodically
updates iPod software to improve performance or add features. It is recommended that
you update your iPod nano to use the latest software. You can also restore the software,
which puts iPod nano back in its original state.
- If you choose to update, the software is updated, but your settings and songs are not
affected.
- If you choose to restore, all data is erased from your iPod nano, including songs, files,
contacts, photos, calendar information, and any other data. All iPod nano settings are
restored to their original state.
To update or restore iPod nano with the latest software:
1 Go to www.apple.com/support/ipod and download the latest iPod Update. The update
has the latest software for all models of iPod.
2 Double-click the software installation file and follow the onscreen instructions to install
the iPod update.
3 Connect iPod nano to your computer and open iTunes. The iPod Updater application
opens.
If you’re using a Windows PC and the iPod Updater application doesn’t open
automatically, you can find the updater by choosing Start > All Programs > iPod.
4 Follow the onscreen instructions to update or restore iPod software.
If you use the iPod Updater application and it doesn’t recognize that iPod nano is
connected to your computer, reset iPod nano (see page 45).
If you want to restore iPod software and you don’t have an Internet connection, you
can use the iPod Updater application that was installed on your computer when you
installed the software from the iPod CD.

-Tha Mp3 Doctor

The 5 R's for Apple iPods – www.apple.com/support

These are for Nano, but they apply to all iPods:

Reset, Retry, Restart, Reinstall, Restore

Remember these five basic suggestions if you have a problem with your iPod Nano. If one of the following doesn’t help, read on for solutions to specific problems.

- Reset your iPod Nano. See “General Suggestions,” below.
- Retry with a different USB port if you cannot see iPod Nano in iTunes.
- Restart your computer and make sure you have the latest software updates installed.
- Reinstall iPod and iTunes software from the latest versions on the web.
- Restore your iPod Nano. See “Updating and Restoring iPod Software” on page whatever.

-Tha Mp3 Doctor

go back to your desktop.....upgrade itunes even if you have the new version (it will say itunes is already on desktop do wish to overwrite say yes) once itunes is reinstalled plug ipod to desktop..this should pop up on itunes now....

Do the 5 R's:

These are for Nano, but they apply to all iPods:

Reset, Retry, Restart, Reinstall, Restore

Remember these five basic suggestions if you have a problem with your iPod nano. If

one of the following doesn’t help, read on for solutions to specific problems.

â Reset your iPod nano. See “General Suggestions,” below.

â Retry with a different USB port if you cannot see iPod nano in iTunes.

â Restart your computer and make sure you have the latest software updates

installed.

â Reinstall iPod and iTunes software from the latest versions on the web.

â Restore your iPod nano. See “Updating and Restoring iPod Software” on page whatever.

There is only one way - and it will erase all your songs:

If you lock your iPod nano screen and can’t unlock it
Normally, if you can connect your iPod nano to the computer it is authorized to work
with, your iPod nano automatically unlocks. If the computer authorized to work with
your iPod nano is unavailable, you can connect iPod nano to another computer and
use iPod Updater to restore your iPod software. See the next section for more
information.
If you want to change the screen lock combination and you can’t remember the
current combination, you must restore the iPod software, and then set a new
combination.
Updating and Restoring iPod Software
You can use iPod Updater to update or restore your iPod software. Apple periodically
updates iPod software to improve performance or add features. It is recommended that
you update your iPod nano to use the latest software. You can also restore the software,
which puts iPod nano back in its original state.
â If you choose to update, the software is updated, but your settings and songs are not
affected.
â If you choose to restore, all data is erased from your iPod nano, including songs, files,
contacts, photos, calendar information, and any other data. All iPod nano settings are
restored to their original state.
To update or restore iPod nano with the latest software:
1 Go to www.apple.com/support/ipod and download the latest iPod Update. The update
has the latest software for all models of iPod.
2 Double-click the software installation file and follow the onscreen instructions to install
the iPod update.
3 Connect iPod nano to your computer and open iTunes. The iPod Updater application
opens.
If you’re using a Windows PC and the iPod Updater application doesn’t open
automatically, you can find the updater by choosing Start > All Programs > iPod.
4 Follow the onscreen instructions to update or restore iPod software.
If you use the iPod Updater application and it doesn’t recognize that iPod nano is
connected to your computer, reset iPod nano (see page 45).
If you want to restore iPod software and you don’t have an Internet connection, you
can use the iPod Updater application that was installed on your computer when you
installed the software from the iPod CD.

-Tha Mp3 Doctor

There is only one way - and it will erase all your songs:

If you lock your iPod nano screen and can’t unlock it
Normally, if you can connect your iPod nano to the computer it is authorized to work
with, your iPod nano automatically unlocks. If the computer authorized to work with
your iPod nano is unavailable, you can connect iPod nano to another computer and
use iPod Updater to restore your iPod software. See the next section for more
information.
If you want to change the screen lock combination and you can’t remember the
current combination, you must restore the iPod software, and then set a new
combination.
Updating and Restoring iPod Software
You can use iPod Updater to update or restore your iPod software. Apple periodically
updates iPod software to improve performance or add features. It is recommended that
you update your iPod nano to use the latest software. You can also restore the software,
which puts iPod nano back in its original state.
â If you choose to update, the software is updated, but your settings and songs are not
affected.
â If you choose to restore, all data is erased from your iPod nano, including songs, files,
contacts, photos, calendar information, and any other data. All iPod nano settings are
restored to their original state.
To update or restore iPod nano with the latest software:
1 Go to www.apple.com/support/ipod and download the latest iPod Update. The update
has the latest software for all models of iPod.
2 Double-click the software installation file and follow the onscreen instructions to install
the iPod update.
3 Connect iPod nano to your computer and open iTunes. The iPod Updater application
opens.
If you’re using a Windows PC and the iPod Updater application doesn’t open
automatically, you can find the updater by choosing Start > All Programs > iPod.
4 Follow the onscreen instructions to update or restore iPod software.
If you use the iPod Updater application and it doesn’t recognize that iPod nano is
connected to your computer, reset iPod nano (see page 45).
If you want to restore iPod software and you don’t have an Internet connection, you
can use the iPod Updater application that was installed on your computer when you
installed the software from the iPod CD.

-Tha Mp3 Doctor

i forgot my ipod code
help me

Start with these five simple solutions: Reset, retry, restart, reinstall, or restore
http://www.apple.com/support/ipod/five_rs/