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Did the other phone quit working? If you have DSL there could be a splitter installed at you NID? (Network Interface Device) put there by the phone company, it could have gone bad. Do you have other phones in the house, and are they working or not. try another jack? you may just have a bad jack where you are.
Fax machine operation can be interrupted by DSL lines, however, because the DSL signal is also transmitted through phone wiring. This can result in a loss of data in the fax if steps are not taken to prevent it. Fortunately, this is not a difficult thing to fix.
Items you will need
Unplug the fax machine from the phone jack. Step 2
Plug your DSL filter into the phone jack. DSL filters are specifically designed to eliminate interference from the DSL line on your phone line. Step 3
Plug the fax machine into the phone line jack on the DSL filter. You can now use your fax machine and DSL line at the same time without risk of data loss or interference.
Im assuming you are using DSL. You need to have DSL filters on all phone jacks in your house that have phones plugged into them as well as having a filter where your phone line plugs into the phone jack. Any time the phone rings it will cause interference and cause the DSL to malfunction.
Based on your problem I assume that you have DSL. When you get hooked up for DSL they send filters that you are supposed to put between EVERY phone and the jack. (Don't forget phone lines for satellite and alarm systems).
If your dsl drops every time the phone rings, there are usually 2 things that cause this.
1) A bad filter in your house. If a filter is bad or missing it can cause
the dsl to drop either when the phone rings or if someone picks up the
phone with the bad filter.
2) The other reason could be on your ISP's side. It's called a POTS splitter. You have one of these if you
have BOTH phone and DSL. It's what sort of combines the 2 together.
There are a number of problems that can occur with a bad pots splitter.
i.e. DSL works - phone totally dead, Phone works-dsl - totally dead,
I suggest that you hook up the dsl modem by
itself. DISCONNECT ALL PHONES IN THE HOUSE. Do NOT have anything
connected at all except the dsl modem. No filters, phones, directv,
digital cable, or anything else in a phone jack. Then when you are up
and surfing, take your cell phone and call your house. Technically it
should just ring and ring. Unless you have voice mail in which case it
will go to voice mail after so many rings. Anyway, see if when the line
is ringing in your cell phone if it is dropping you off. If it DOESN'T,
then it's probably one of the filters, jacks, or wiring. If it still
disconnects, it's probably the POTS splitter with your ISP.
Good luck and if this helped please help me out and leave feedback!
Here's a thought. The DSL filter doesn't have to go on every phone, just the phone line that FEEDS the phone. In old residential, the phone line is looped to each location. If you open up another jack and break the loop, you could possibly find out where the first jack is in your house, put a duplex jack there, feed the DSL modem, and filter all the rest of the lines in the house at that location. Or, go outside, bring the dial tone in on the black/yellow or orange pair, install your DSL modem on that pair, and filter the dial tone back into the green/red pair for the rest of the house.
For starters that dsl modem should not be filtered.
You should place the splitter directly into the wall jack and place the filter on the side used for the phone. The side feeding the dsl line should not be filtered.
The filter serves 2 purposes. 1 it reduces data noise interference onto the voice line. 2 it preventsdslinterference from voice such as picking up and hanging up the receiver.
Yes - you need the DSL filter in jack you plan to use (you need them in any jack with a phone/fax connection. It matters not that the handset is cordless - the connection to the wall needs the filter or your DSL will a) not work or b) work poorly
your dsl should have come with some line filters to put on your regular phones as well as fax machines. Split your incoming phone line with a phone splitter from radio shack plug the dsl into one of the two ports and the filter into the other. On the output of the filter you are allowed to split again to as many devices as you need phones and fax machines alike.