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steve strom Posted on Aug 25, 2017

Interrupting the answering machine to pick up a call.

When i get a call that goes to the answering machine, and i hear who it is and feel i should pick up, my handset won't allow me to do so. i can still break in ( to the person leaving the message) using the speaker phone option on the actual machine, but i can't break in at all using the handset. is this the result of a setup error on my part, or is a function of the machine? thanks.

  • LadyLexi Oct 07, 2013

    Did anyone learn of a clear solution? I'm experiencing the identical problem. By the time I get to the phone, the caller may already be leaving me a message on the machine. I'd like to interrupt the recording and take the call live, but when I pick up the phone it doesn't allow me to get to the caller. I see that there's a recommendation to Press function 64 Set, look at the print out, look for the number of rings, o set the parameter function 74 Set. unfortunately, I don't know how to follow these directions. What does the reply mean by "function 64 set"? What printout? where to access or find it? Set the parameter, press 74 set where exactly? What am I pressing on to access these specific functions? The phone? The keypad? A specific menu on the phone? Please clarify. Thanks much.


3 Related Answers


  • 1 Answer
  • Posted on Nov 25, 2008

SOURCE: Problem with answering machine on Panasonic Model # KX-FPG376

i followed the advice posted & it worked fine after that. thanks.



  • 2120 Answers
  • Posted on Feb 07, 2009

SOURCE: Increase the number of rings


look at the printout
look for number of rings

to set the parameter
function 74


  • 2120 Answers
  • Posted on Feb 11, 2009

SOURCE: Panafax UF332 on one line with ansering macine

No, the machine does not have that option.

Radio Shack may still sell FAX PHONE SWITCHES.

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Related Questions:


Why won't the answering machine, when set to 'answer on' not record a message?.It goes to voice mail. Is my machine defective?

Maybe the answering machine is set to pick up at say"5 rings" and the voice mail is set to pickup at "4 rings" . Change the voicemail setting to a higher setting than the answering machine. That may be the problem.

Vtech answering machine will not pick up properly

could be outgoing message is set to announce only without an anounce only message being recorded. see page 28

The model of my AT&T answering machine is is linked to a Brother's fax machine...when a call comes in I am not able to pick up the phone and interrupt the message from the answering machine...

Connect the telephone line of the answering machine from the series connection of the facts machine
.Now set the number of rings for the answering machine to activate to the maximum.{This is found on the side of the machine as a reed switch.}
Now when the calls comes in there is enough time for you to allow it to the answering machine or to attend a call or to set it to facts if a document is comming.While you are away you have to decide the priority needed for either facts or answering as it is a commonline. If answering machine has to work set the facts to telephone mode.If facts has to work set it to facts as the machine will activate before the answering machine.

My dell all-in-one printer won't receive faxes

did you complete the set up process (cd software)? if yes..on the front panel of all in one go to advance fax set up...(do you have an answering machine?...set the fax to pick up on one less ring than the answering machine....(the answering machine picks up on 5..set fax to pick up on 4)...the fax number is your telephone number...hope this help...feel free to rate

Incoming faxes not received, all else works.

Hi there,

It is your phone answering machine that must pick up in three rings or less.

Therefore 4 is too much. I would not limit number for fax machine itself.

On receipt of fax sometimes seems like it will not work when answering machine picks up in the middle. However, leave it and it will work. Sometimes sender will hear your answering machine and cancel as well. So try to ensure they don't give up at other end as well.

Good Luck!

Message box says full, but machine shows 0 messages

Do you also have a telephone-company provided answering feature on your line (such as Verizon's home voice mail)? I've known other people who got this service as part of a package from their phone company without realizing it, and had just the same trouble. Your callers may be reaching that instead of your answering machine.

Most companies alert you to waiting messages through "stutter dialtone." When you pick up your handset you'll hear two or three short bursts of dialtone before it goes steady. This is your signal to pick up your voicemail messages. Are you hearing this?

Check with your telephone service provider if you are unsure. If your telephone answering machine says it hasn't taken any messages, the full box message must be coming from them.

Instruction Manual

GE Digital Messaging System ~ Voice/Time/Day stamp
1a] press and hold down STOP/set button and wait for promps.....
ie. press NEXT to change Day stamp and then SET to pick.
ie. press NEXT to change Hour and SET to pick.
ie. press NEXT to change Minute and SET to pick.
1b] press NEXT to pick 1minute allowance recording for recieving messages coming in, or 2 minutes or 3 minutes or 4 minutes. This machine only has 1/2 hour of recording time, so maybe you can 'tell' -record- that and let incoming callers know they have only minutes and machine will automatically shut off and cut them off [hang-up] on them.
2] press and hold down Greeting button and follow promps to change the answering machine voice promps to your own voice. Machine will automatically PLAY BACK your voice, if you don't like what you hear, press and hold down Greeting button again and try again.
~ hope all above helps.

Not receiving faxes

Any electrical disruption, interruption,disconnection can and will reset machine.
If you have ANY KIND of telephone answering machine BEFORE the hp3030, then you have to tell (or command) the answering machine to pick up in 2 or 3 rings. Tell the hp3030 to pick in 4 to 5 rings. I am sure that you know that a fax has a different signal then a regular "talking" signal. If both try to pick up at the same time, u confuse the ' poor little thing '.
Also:: take a look at all the wires going to the fax, telephone, answering and the wall output. Look for bent,cringed,cramped,twisted wires and replace if necessary. They will cause problems.

Setting the voicmail

Voicemail or telephone answering device (TAD). There is a BIG difference. Voicemail is product of your telephone service provider. If you have voicemail, most providers have a solution to this that you must arrange through them. If you have an answering machine, you can set your Brother to TAD mode. In TAD mode, if your answering machine picks up, (you must set your answering machine to answer in less rings than your fax), your fax will "eavesdrop" to listen for the fax tones from the sending machine. If it hears these tones, it will disconnect your answering machine and accept the incoming fax. If it does not hear the tones, it allows the answering machine to record the incoming message. If you are home. If you answer the call and hear a tone every 2.5 to 3 seconds, that signals an incoming fax. Simply touch *51 on the keypad of the phone you picked up on. You will hear some shrill tones. That is your fax machine attempting to receive the incoming fax. Hang up the phone you are on and it will receive the fax. In any case, make sure that the receive mode is NOT set to AUTO. Set the receive mode to TAD or MANUAL. If these instructions were not clear enough, let me know and I will send you DETAILED instructions. You can find the manual here: If you need additional assistance, please let me know before you rate this solution. Ed
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