Hello,
Open the machine and move the gear wheels by hand. Sounds like the gears are out of mesh.
Post back and let me know, thanks!
Grinding noise is never good. Open the unit and remove any paper residue (possibly form a paper jam) and clean all the rubber rollers you see with a damp cloth with a drop of dish washing soap on it. Also if you can get to the rear of the unit, clean rollers back there too.Manually move the carriage with the power off to see if it moves freely.
If I could be of further assistance, let me know. If this helps or solves the issue, please rate it.
Thanks, Joe
I’m happy to assist further over the phone at https://www.6ya.com/expert/joe_8b8c2cd6ce148309
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