Issue : Desk jet 5150 Not printing
Environment :
OS - Not provided
Printer : Deskjet 5150
Solution :
There could be 2 reasons for your problem
check the following links
Solution 1 fig are available
Step 1: Press the Resume button
Press the Resume button. Wait for approximately one minute and then print a self-test by pressing and holding the Power button and pressing the Resume button four times. Release the Power button. The self-test page should print. If the carriage is still stuck, go to the next step.
Step 2: Power cycle the printer
Turn the power off and back on, following these instructions:
1. Turn off the printer by pressing and releasing the Power button. If it will not turn off, proceed to Step 3. If it does turn off, proceed to the next step.
2. Turn on the printer.
3. If the Power light is on steady, print a self test with the instructions above in Step 1.
Step 3: Clear the paper path
Reset the printer and clear the paper path of any paper that may be jammed in it, using the following instructions:
1. Leave the printer turned on and disconnect the power cable and the USB or parallel cable from the back of the printer. Do not reconnect them until instructed later.
2. Remove the paper from the in-tray.
3. Remove the rear access door or duplexer (if installed) from the back of the printer.
Figure 4: Removing the rear access door
4. Open the top cover of the printer.
5. Check for and remove any paper still in the printer. A paper jam could cause the error message and the carriage stall.
6. Replace the rear access door, close the top cover, and replace the paper in the in-tray.
7. Reconnect only the power cable. If the printer does not automatically turn on, turn it on with the Power button.
NOTE: The printer may go through a warm-up period of up to two minutes. Lights may flash and the carriage may move. Wait until this warm-up period is complete before going to the next step.
8. If the Power light is on steady, do an internal test as described in Step 1 above.
If the carriage is still in a stalled position, contact HP Technical support to have the printer serviced.
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IntroductionWhen printing with a HP Deskjet printer on Windows XP, the user may get the following error messages:
-
Error with USB
-
Out of paper message
-
Error lost communication with printer
- Any other error messages related to communication.
The following performance failures could also be observed:
- Partial page is printed, then ejects incomplete.
- Blank page is ejected with nothing printed on it.
InstructionsThe
error may be either a hardware or software issue. Firstly, make sure
that all connections between the printer and PC are secure. Secondly,
check if the printer can perform an internal test.
Once the internal test has been printed properly, follow the
instructions below to install a generic printer driver to know if HP
printer driver is working fine:
-
Click Start
, Control Panel
and Printers and Other Hardware
.
-
Click View installed printers or faxes
.
- Highlight the printer to be removed.
-
Click File
and Delete
.
-
Click Yes
when the deletion confirmation screen appears.
-
Click File
, Server
and Properties
.
-
Click on the Drivers
tab, highlight the printer to be removed and click Remove
.
-
Click Yes
when asked to confirm deletion.
-
In the printer folder
, click on the Add a Printer
task.
-
Click Next
and then, the Add New Hardware
Wizard screen appears.
-
Click Next
on the Local or Network Printer
screen.
-
Click Next
on the New Printer Detection
screen.
-
Click on the down pointing
arrow next to Use the following port
box and select USB001
or USB002 (virtual printer port for USB)
and click Next
.
-
Under Manufacturer
option, please select HP
.
-
Select the appropriate printer and click Next
.
-
Select Yes
when asked Do you what to use this printer as the default printer?
and click Next
.
-
Select Do not share this printer
and click Next
.
-
Select Yes
or No
when asked Do you want to print a test page? and click Next
.
-
Then, click Finish
.
- Try printing.
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