Black screen no scroll light ????

try detaching the back by taking off the tiny screws (dont lose them!) taking out the battery + putting it back in.

First reset the Sansa e260. The way you do this is you hold down the power (menu) button for 15-25 seconds. This usually solves it.

Good Luck,

Fixer Guy

Download the Sansa Recovery Tool from the Sansa website.
Format - Erases Everything: Connect your Sansa player to the computer and open Windows Media Player. Click on the Sync tab. Pull down the drop down menu underneath the Sync tab by moving your cursor over the Sync tab and left clicking on the little black arrow underneath the Sync tab. Highlight "Sansa 1GB" (wording may vary slightly), and then select "Format." - this should erase everything.
Firmware Upgrade- Erases Everything: Get the latest firmware upgrade from Sansa - it updates the firmware and erases every song in the player all at once. Note: this method doesn't work if already have the latest firmware. Go to this website and click "Firmware Updater" to find out: http://www.sandisk.com/Retail/DriverDownloads.aspx
-Tha Mp3 Doctor

I would recommend you to update the firmware on the device..the reason the device is frozen is because the firmware is corrupted..follow the link below to get the firwmare upgrade..
**Please rate accordingly..
http://www.sandisk.com/Retail/Default.aspx?CatID=1376
Thank you
Computerrep

On the body of the player try to find a hole that says reset button. With needle push inside and restart the player. That could help.

Try to get a firmware upgrade done..once you have that done you should be able to use the device without having any problems..

Try this: disconnect the player from the computer, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.
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Download the Sansa Recovery Tool from the Sansa website.
Format - Erases Everything: Connect your Sansa player to the computer and open Windows Media Player. Click on the Sync tab. Pull down the drop down menu underneath the Sync tab by moving your cursor over the Sync tab and left clicking on the little black arrow underneath the Sync tab. Highlight "Sansa 1GB" (wording may vary slightly), and then select "Format." - this should erase everything.
Firmware Upgrade- Erases Everything: Get the latest firmware upgrade from Sansa - it updates the firmware and erases every song in the player all at once. Note: this method doesn't work if already have the latest firmware. Go to this website and click "Firmware Updater" to find out: http://www.sandisk.com/Retail/DriverDownloads.aspx
or
http://www.sandisk.com/DriverDownload/driverList.asp
-Tha Mp3 Doctor

people have been having a lot of trouble with rhapsody i think you could have a bug in your system.

seems kinda obvious, but did you turn off the hold switch on the top?

Try holding the Menu button for about 15 seconds.