Lexmark X422 All-In-One Laser Printer Logo

Question about Lexmark X422 All-In-One Laser Printer

3 Answers

Lexmark X422- error: "942 service scanner failure

I have this lexmark printer x422 mfp which constantly having this error message: "942 service scanner failure". whenever i turn on the power button, it does its routine test and then says its "ready" on the panel. but when i scan any page on the ADF or Flat bed scanner, it says "scanner warming" and then comes up with the 942 error. Tried rebooting,resetting but its still the same Change motors and pcb scanner carriage but it still the same as well. i am stuck on this one, can any one give me some info on this. thanks gee

Posted by gee rhaz on

  • bous52 Jul 10, 2008

    Same problem, same message but different number (944 instead of 942). They fixed it once just clearing the lamps, but after 3 months again the same problem

  • Anonymous Oct 10, 2008

    Same here, is there any way to have it as printer only?



3 Answers


  • Level 2:

    An expert who has achieved level 2 by getting 100 points


    An expert that got 5 achievements.


    An expert whose answer got voted for 20 times.


    An expert who has answered 20 questions.

  • Expert
  • 98 Answers

According to Lexmark,one or both of the CCD lamps in the scanner have failed, or the CCD cable is loose or bad.

Posted on Jul 06, 2007



  • Level 1:

    An expert who has achieved level 1.

    New Friend:

    An expert that has 1 follower.


    An expert that has over 10 points.


    An expert whose answer got voted for 2 times.

  • Contributor
  • 8 Answers

If the Lexmark X422 Printer gets an error code 944 or 942, nine times out of ten it means that the mirror and two glass lenses in the scanner mirror assembly need to be cleaned (even though in the repair manual it says that it means that the lamps or ccd cable need to be replaced).

Since you have to perform the procedures below to replace the lamps or ccd cable anyway, you might as well try to clean the mirror and two glass lenses first (before you go through the expense of buying new scanner lamps) since it won't cost you anything to see if cleaning the mirror and lenses resolves the 942 or 944 error code.

First, turn off the printer.

Then, unplug the printer from the power outlet.

Now, remove the document tray from the back of the scanner bed by gently pushing in the two plastic sides of the document tray inwards towards each other.

Now loosen the front panel by using a very small flat head screw driver to move the clips in the clip holes under the front panel. This will allow you to lift up the front of the front control panel.

Then, open the document feeder by pressing the gray button. Then, look for the arrows inside the document feeder which indicate where to use a screw driver to push the plastic clips in to remove the side covers of the document panel.

Then, remove the two Phillips head screws from each side of the document feeder.

Now, you should be able to pull the front control panel forward slightly so you can lift it up slightly....exposing the three plastic clips that hold the back of the front control panel to the scanner bed.

Push in the three clips to release the back of the control panel from the scanner bed. Now, the front and back of the control panel should be released.

Now, there are three medium sized Phillips screws that are securing the back side of the scanner bed. The screws are in three deep dark holes (in the plastic frame of the scanner bed) that are on the top of the back of the scanner bed, where the document tray was attached.

Now, remove the three Phillips screws with a medium sized Phillips screw driver. You need to stand above the scanner and have a head lamp so you can see the screws in the dark holes so you don't strip the screw heads. Unscrew the three screws and leave them in their holes.

Now, you should be able to carefully lift up the scanner glass bed with plastic frame and document feeder and rest it against the wall.

Now, remove the two black screws from the top of the black plastic mirror container. Lift the front of the black plastic mirror container (it should easily pivot up because it is made to slide on the silver metal scanner rod and move) and disconnect the white connector that powers the scanner lamps.

Now, gently lower the mirror assembly container and remove the black plastic lid from the mirror container, exposing the mirror and top glass slide. Clean the mirror and glass slide with lens cleaner (lens cleaner for camera lenses or for eye glasses will work) on a soft lint free cotton cloth...like a clean cotton t-shirt. Do not use Isopropyl Alcohol because it will leave a blurry film on the mirror and lenses.

Now, gently raise the mirror container again and clean the bottom glass lens as well, in the same manner.

Now, reattach the white power connector for the scanner lamps.

Now, make sure the white scanner lamp wires are fed into the mirror container properly so they are not being pinched by the cover and so they are not blocking the mirror.

Screw the two black screws back into the mirror assembly cover to secure the mirror container. Lower the mirror container assembly.

You can also clean the underside of the glass scanner bed at this time.

Then, reassemble everything by doing everything above in reverse.

Posted on Jan 07, 2013



This is a general problem with x422. Best solution is a junk yard

Posted on Oct 31, 2008

Add Your Answer


Uploading: 0%


Complete. Click "Add" to insert your video. Add



Related Questions:


My lexmark x422 does not activate. My previous OS was windows vista and the lexmark x422 was ok. Now my OS is windows 7 since i had to reformat and the lexmark x422 is not active.

As much I want you to enjoy your Lexmark X422 with your newly installed Windows 7. Lexmark company already discontinued this model and basically it will only works with Windows Vista. The printer does not support Windows 7 anymore, since there is no driver anymore for Windows 7.
I hope I answered your questions.
Thanks a lot!!

Need free lexmark image driver x422 for advent note book laptop windows 7

Here is a link on where download driver for your Lexmark X422 MFP. Please click here Lexmark X422 MFP.

Have problems finding the following drivers/updates for my COMPAQ CQ61z-300 notebook: Lexmark X422 Bluetooth Peripheral Device

If your computer doesn't automatically find the driver then you can manually update it. You can download drivers for Lexmark x422 using the link below. Just select the right operating system.

Lexmark X422

If you are looking for the Lexmark printer driver then -
You can download the Lexmark printer drivers from theirsupport WEB site. Please click on this link and select your model printer todownload :-http://support.lexmark.com/index?page=home&locale=EN&userlocale=EN_US&segment=DOWNLOAD

My dell lexmark x422 driver is not installed

Drivers for Lexmark x422 MFP can be downloaded from Lexmark Official site. Please select the operating system and download the required drivers from the following link: -

Hope it helps!

Can you change the fax speed on the Lexmark X422 mfp

Why would you want to change it?
When one FAX connects to another FAX, they "negotiate" the speed and capabilities, so as to guarantee a successful data-transfer.

As they negotiate, you may hear the "squawking" soon after the other FAX picks-up the call.

How to set scanner local (stand-alone) on LEXMARK X422

Good morning,

Pleae follow the appended link to the Lexmak U.S.A. publication's page.

If you need the manual in a different language, go to www.lexmark.com. From there, selec the country then Technical Support > Publications > X422 MFP.

This link will take you to the English version of the User's Manual.



Lexmark x422

900 RIP errors are errors in the Engine Code. There is an EC1 file available at: http://support.lexmark.com/perl/support/support.cgi.

Download and install the file by following the link on the above page, first error discription.


I have a Lexmark X422 It has a error message when I try to print anything. It says 922 service fuser error

This means Fuser failed to reach
standby temperature.
The only answer is to replace the fuser, part number 56P0648 110 VOLTS, 56P0671 220 VOLTS.
Please advise if you require instructions
Not finding what you are looking for?


Ask a Question

Usually answered in minutes!

Top Lexmark Office Equipment & Supplies Experts

Cindy Wells

Level 3 Expert

6556 Answers


Level 3 Expert

85241 Answers

Mehandi Husain ...

Level 3 Expert

1654 Answers

Are you a Lexmark Office Equipment and Supply Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides