The application that you use to print may have been cofigured to avoid the black color.
And sometimes a virus has affetced your application e.g. MS Word.... this may cause the printer to print in any colour.
In this case you should reinstall the application. (first completely remove the application).
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I had already tried cleaning the heads so I knew it wasn't the solution. I bought a new color cartrige today and replaced the old and it worked like normal today in regards to the ink problem. I still have problems with it giving me a message and refusing to print my faxes quite frequently. The message says "paper mismatch, replace paper and push enter". I obviously don't have the wrong size paper because sometimes I'll hit enter and it'll print and other times it keeps giving me a blank sheet and error message so I just hit cancel. (to be honest, most times I'd rather not receive the faxes, they're like telemarketers via faxes). Is there a certain type of paper I should be using that would stop this message? Thanks for your help, we'll see what tomorrow brings.
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