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Question about Kenwood DDX-6019 Car DVD Player

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New DDX-6019 I am having an issue with my DDX6019 that is newly installed. I can not get a disk to load (easily anyway) or eject. I got a CD to play, but not a DVD. It trashed both though by etching a groove about 2" out form center. I've heard that tehre is a shipping screw possibly that needs to be removed that could be causing the problems. Can anyone tell me where to find this on this unit? Thanks!

Posted by Greg DeVries on

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Anonymous

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I'd say something has came loose or foreign material gotten in. Never heard of a shipping screw inside a unit.

Posted on Sep 24, 2008

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Anonymous

Haha ok shipping screw in a double din unit i have never seen before but in dual which is a big pos. but there should and will not ever be a screw that holds the laser in on a double din unit because the laserated in the very middle of the player on these models. sounds like you have a defective driver so i would try and get it exchanged or call kenwood

Posted on Apr 20, 2008

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