Some files missing

I had a message on my h10 saying "some files missing" go to www.iriver.com, i did and was told to download a firmware i did so and followed the procedure given. when told to disconnect the H10 i did and a message came up on the H10 saying busy do not disconnect. since then it will not turn on. the battery was on full power. Please help

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8,597 Answers

Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard

Posted on Jun 26, 2008

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Have an iriver H10 - i turn it on and i get this message. " System files missing. To restore the system files, connect H10 to iriver plus" I did this and nothing worked? Can u help?

upgrade the firmware of your device follow this... How to upgrade firmware
1. Download the zipped file for your region.
2. Unzip the file and you will see *.exe file.
3. Connect your H10 to PC via provided USB cable and power on H10.
4. Once the device is ready, run the *.exe. It will automatically copy the firmware to your H10.
5. The progress bar copying firmware will be shown and your H10 device will give you 'Busy' message.
6. Once it's done, it will give you 'Upgrade Complete' message.
7. Please disconnect H10 with 'Safely Remove Hardware' option on your PC task bar.
8. Turn on the power of H10, go to 'Settings -> Extra ->Firmware Upgrade' and select 'Yes'.
9. Your H10 device will shut off automatically once the firmware upgrade is complete.

http://211.39.137.201//download.asp?filename=H10_5G6G_UMSUpdate(EU)_v203.zip&filepath=/file/Down/

http://211.39.137.201//download.asp?filename=H10_5G6G_UMSUpdate_v203.zip&filepath=/file/Down/

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Jun 06, 2010 • iRiver H10 MP3 Player

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It says files missing need h10 recovery tool

Hello,

When the H10 comes up with the information "files missing", system files are missing on the player for proper functionality.
The recovery tool must be run to restore the player's functions.

When not having the tool available on disk it can be downloaded from
the iRiver site, starting here:
http://www.iriver.com/flash/index.asp?code=0302
In the second column next to GO, enter the word recovery in the bar.

Click on the upgrader, to see how to perform the recovery for the MTP version of this type of player.
MTP version indicates that the firmware on the player is suited for transferring media using Windows Media Player 10 or 11.

The version depends also on the region, the player has been sold. More info for checking the MTP or MSC version, see:
http://www.iriver.com/flash/popup/flash_pop.asp?board=faq&code=365

Need more help ? Just post a comment.

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Dec 16, 2009 • iRiver H10 MP3 Player

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IRIVER WONT WORK AAAAHHH HELP!!!!!? my iriver wont work when i try to turn it on it comes up and says system files missing to restore the system files, connect to iriver plus wat dose that mean i have...

Hello,

When system files are missing on the player, you will need to reinstall the FIRMWARE.

When looking online for the connection type for the H10 / H10JR, I can see 2 CONNECTION TYPES for the H10 / H10JR:
1. MTP, when using Windows Media Player 11 ( WMP11 ), for the H10.
2. iRiver Plus, when using iRiver PLUS, for the H10JR.

The connection type determines what software on the computer will be used for transferring media.
Each software on the computer needs corresponding firmware on the player to be installed.
When the player itself comes up with the information to connect to iRiver PLUS, this is the correct software for this device probably. Then the device is a H10JR.

When not having the program iRiver PLUS, go to the iRiver support site, for the download:
http://www.iriver.com/flash/index.asp?code=0302
In the left column click Plus3 and go for the download.
Run iriver plus 3 and then select [Tools > Portable Device > Firmware Upgrade] from the menu.

Need more help ? Just post a comment.
In case you have the other model player, the H10, let me know if you need assistance for its recovery.

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Dec 15, 2009 • iRiver H10 MP3 Player

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System files are missing.....

hi Mr/Mrs.
my h10 mp3 sned the message" file system missing" .please tell me how can solve it.thank for your answer.

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Jun 16, 2009 • iRiver H10 MP3 Player

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System files missing

I fixed this problem for my mate, here's what I did:

1) plugged in H10 to pc that didn't have any iriver software on it
a) I've read if you press the "o" button on the iRiver H10 when connecting it will just connect as a usb mass storage device
2) the H10 now appears as a mass storage device
3) right click on the drive, and select format ( I choose quick format)
4) install the iRiverFirmware updater from http://iriveramerica.com/support/mtpupdate/
5) when you run the updater, it found the H10, then asked if the device was from USA or Europe, mine was from Europe
6) It stated that the iRiver firmware was v0.0, and would install v2.51 (I've seen v2.53 available on the european iriver website but could not download it).
7) proceed with installing the updated firmware
8) on the last screen it says, unplug to complete firmware update - NOTE press Finish first before unplugging
9) switching on the iRiver it 'rebooted' a few times and then when the menu appeared, I connected to the pc and just dropped some mp3 files into the music directory and all was okay.

hope this helps.

Here is for the Iriver H10 software:

http://iriverinc.com/support/hd/h10_5-6gb.aspx

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Apr 13, 2009 • iRiver H10 MP3 Player

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IRIVER H10 system files misssing

you can just go into the shop you bought it from or dicksmiths or something and they would sell the disc
as for your computer one just plug in your device then when you think it has loaded and everything go in to my computer and it should have your device there!

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Oct 12, 2008 • iRiver H10 MP3 Player

7helpful

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I need to restore the system files for my H10 Iriver MP3 player

go to www.iriver.com people - what the f--- do you think it means?

Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.

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May 04, 2008 • iRiver H10 MP3 Player

34helpful

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Iriver H10 "System files missing".

Okay, my IRiver broke with the same kind of problems but I've managed to fix it!

First off i connected the IRiver to the pc, and whilst it was connecting, pressed the 'select' button (the one on the front with the circle on it) to force it to connect.

Next i right clicked on it and selected format to wipe everything off it (just to make sure it was blank).

Next, go to www.iriver.com and on the left hand side click Support->Download and click on H10 in the product box. On that page should be a file to download called "[MTP]H10 5G/5G Pure/6G Firmware Upgrader/Recovery Tool(US & EU only)". The download icon is just underneath the title of it, so download, unpack using winrar ot winzip etc, then double click and follow the instructions.

It wiped the songs off, but i have an IRiver that works! Its an awful product in my opinion, but better to have it working than not. Can't guarentee that it'll work for everyone but it fixed mine first time.

Hope it helps!

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Sep 22, 2007 • iRiver H10 MP3 Player

2helpful

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Iriver H10 saying system Files missing

Try doing a format via windows explorer. Right click on the drive and then format as fat32. Then unplug and open iriver plus. Reconnect. See if that works. Good luck!

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Jun 29, 2007 • iRiver H10 MP3 Player

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