SanDisk Sansa e250 MP3 Player Logo

Question about SanDisk Sansa e250 MP3 Player

1 Answer

Frozen on Refresh Database

My mp3 player was working just fine, and then I tried to upload a bunch of new songs onto the player and only a few of them actually went on. So I deleted everything from the player and re-uploaded all my music. When my mp3 player is attached to my computer, all the songs appear in the music folder of the player on my E: drive. However, when I disconnect my mp3 player, only half of them seem to actually be on the mp3 player. Then, the mp3 player froze up on a song. I was able to turn it off, reconnected it to my computer, disconnected it, and now it's frozen on the Refresh Database screen. This is getting very frustrating!

Posted by Adam Zingsheim on

  • mistr Nov 12, 2007

    refresh database fail comes out and it wont let me add any songs. it just frozeup on me .I've tried to wipe out everything and start new and itjust tells me it fails to refresh.

  • Anonymous Feb 02, 2008

    well my mp3 was working fine i mean i was listening to a song and then it froze and i tried to put it back to menu and it couldn't work so i was like ok thats weird and then i went on fixya and they told me to press on the off button and held it there like they told me and it turned off and then i went to turn it on and it did but the screen wouldn't come on . so i was like okay this is freaky.

×

Ad

1 Answer

Anonymous

  • Level 1:

    An expert who has achieved level 1.

    Problem Solver:

    An expert who has answered 5 questions.

  • Contributor
  • 9 Answers

Take out the four screws on the back and pop out the battery then put it back on. Make sure you synced the songs properly. Add to the problem how you added your songs and I might be able to help.
Good Luck

Posted on Feb 29, 2008

Ad

Add Your Answer

×

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

0helpful
1answer

Stucked at Refresh database

When the Sansa reads "refreshing database," what it is doing is going through all the songs you've loaded on to it, pulling out the "tag" information (Artist, Album, Song Title, Genre) so it can add this information to its own database which it uses to display the songs to you in its menus.

If it gets stuck during this process, usually it's because of a corrupt song file, or a song file in a format it doesn't understand.

Note that the e280 is only able to play MP3 and WMA audio formats. If you've loaded a different type of audio file onto your Sansa, you'll need to remove them.

If the songs you've recently loaded have all been MP3 and/or WMA, you may have loaded a corrupted file onto your Sansa. Try removing the songs you recently added, and see if the problem goes away.
0helpful
1answer

"Refresh Database" never ends!

If you try to load too many songs onto the player initially, it may take up to an hour to get past Refresh database. Unfortunately, if you shut the player off while it is refreshing, it will more than likely ruin your player. Run the Sansa Recovery Tool or Update the Firmware on your Player as a workaround. Make sure the hold/lock switch isn't activated, just as a safeguard.

-Tha Mp3 Doctor
0helpful
1answer

Frozen screen

download the new software off the sandisk site,
follow the instructions on the website!
0helpful
1answer
0helpful
1answer

Stuck on refresh/black screen

I would recommend you to go to the sandisk site to update the firmware on your device or you can contact sandisk to they can help you with updating the firmware on your device..Please follow the link below to get the firmware
http://www.sandisk.com/Retail/Default.aspx?CatID=1376

The number for sandisk is 1-866-726-3475
Please rate accordingly
Thank you
Computerrep
0helpful
2answers

Device Full?

It is a known issue with that device..you need to format your device using WMP and then try again...something happen with the firmware...format it and aldo update the firmware on the device...that should solve the problems you are having...
1helpful
2answers

Frozen screen says: refresh database

tyr taking the battery out or try holding the power button and the play button at the sametime for 20 secs.
0helpful
1answer

It just froze

let the battery run out until it shuts off, then plug it back into your computer. Hope it Works!!
1helpful
4answers

Putting songs onto it

You might not have a type of file that is supported by your mp3 player. I use online converters and change them all to wma because our players can play that and they are smaller than mp3s.
Not finding what you are looking for?

152 views

Ask a Question

Usually answered in minutes!

Top SanDisk Audio Players & Recorders Experts

Ekse

Level 3 Expert

13435 Answers

Joseph Murphy
Joseph Murphy

Level 2 Expert

61 Answers

Joseph Hoffmann

Level 3 Expert

1756 Answers

Are you a SanDisk Audio Player and Recorder Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...