My mp3 player was working just fine, and then I tried to upload a bunch of new songs onto the player and only a few of them actually went on. So I deleted everything from the player and re-uploaded all my music. When my mp3 player is attached to my computer, all the songs appear in the music folder of the player on my E: drive. However, when I disconnect my mp3 player, only half of them seem to actually be on the mp3 player. Then, the mp3 player froze up on a song. I was able to turn it off, reconnected it to my computer, disconnected it, and now it's frozen on the Refresh Database screen. This is getting very frustrating!
Take out the four screws on the back and pop out the battery then put it back on. Make sure you synced the songs properly. Add to the problem how you added your songs and I might be able to help.
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When the Sansa reads "refreshing database," what it is doing is going through all the songs you've loaded on to it, pulling out the "tag" information (Artist, Album, Song Title, Genre) so it can add this information to its own database which it uses to display the songs to you in its menus.
If it gets stuck during this process, usually it's because of a corrupt song file, or a song file in a format it doesn't understand.
Note that the e280 is only able to play MP3 and WMA audio formats. If you've loaded a different type of audio file onto your Sansa, you'll need to remove them.
If the songs you've recently loaded have all been MP3 and/or WMA, you may have loaded a corrupted file onto your Sansa. Try removing the songs you recently added, and see if the problem goes away.
If you try to load too many songs onto the player initially, it may take up to an hour to get past Refresh database. Unfortunately, if you shut the player off while it is refreshing, it will more than likely ruin your player. Run the Sansa Recovery Tool or Update the Firmware on your Player as a workaround. Make sure the hold/lock switch isn't activated, just as a safeguard.
I would recommend you to go to the sandisk site to update the firmware on your device or you can contact sandisk to they can help you with updating the firmware on your device..Please follow the link below to get the firmware http://www.sandisk.com/Retail/Default.aspx?CatID=1376
The number for sandisk is 1-866-726-3475 Please rate accordingly Thank you Computerrep
It is a known issue with that device..you need to format your device using WMP and then try again...something happen with the firmware...format it and aldo update the firmware on the device...that should solve the problems you are having...