I have not been able to use the drive for about 9 months and it was still under warranty but DELL never helped as I expected the drive doesn't recognise the media inside the drive and ask's for me to insert media even when the drive has a media disk inside. Best Regards B
Try this:- Go to my computer>properties>hardware>device manager and look down the list for your cd/dvd drives and click the '+' sign then highlight your dvd drive and right click to delete. Restart the pc and windows will find the drive again automatically and install the drivers. See if that sorts it.
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