Question about Universal Office UNV-38016 Shredder

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Universal Shredder 38016

As soon as I plug this machine in, all the indicator lights come on and the shredder makes a beep. After that its dead. You can't turn it on. No sounds, just dead.??????

Posted by joshua farmer on

  • Anonymous Mar 18, 2014

    Our shredder turned on once all by itself. We unplugged, and plugged back in. And it doesn't work at all. The green light comes on, but it makes no noise, NOTHING. Any thoughts?



1 Answer

Dave Ayre

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Sounds like the pcb is faulty.Get a new board or a new Shredder. Dave UK

Posted on Feb 25, 2007


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Beeps and stops; doesn't stop when empty

As for your first part - It sounds like there is something wrong with the switch lever that moves to complete the electrical circuit to start the shredder. On every shredder I have seen, there is a little "bellows" linked up to this lever that pushes it back so the machine will shut off. Most of the time all you have to do is put another piece of paper in and let that get shredded and the shredder will stop afterwards. If not, then just use the main switch to turn the shredder off.
Second, the beeping during "mid-shred" sounds like a warning that the shredder is starting to overheat and shut down. If this is the case, just wait a few minutes to allow it to cool down and try to finish the shredding you have. I have found that if you feed a shredder a constant stream of paper to shred, this might cause the shredder to overheat.
Also, the shredder may get overloaded with pieces of the shredded paper. Here is the way to check on that:
2. Lift the shredder from the bin and turn it upside down.
3. Look for an excessive amount of paper in the bottom of the shredder. If there is a lot, you can remove it in several ways. (Most likely the bin is quite full at this point.) Pull the majority of it out and put it in the bin. If there are pieces of paper that you can pull out with your fingers, use a tool (needle-nose pliers, serrated tweezers, a hemostat, etc.) to get those difficult pieces out.

Replace the unit on the bin making sure that it is the same way you took it off. In most cases (on the better shredders), there is a notch on the underside of the shredder that needs to be on top of a "nub" that is on the edge of the inside top of the bin. Unless that nub is aligned with the slot, the shredder will not work.

Apr 26, 2014 | Staples ID Armor IDX50B Shredder

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When I try to feed a piece of paper into the shredder, the overload light comes on and the motor stops running. It will run in reverse. Oh and when the overload light comes on, the pull out basket is...

You say it runs in reverse...does it seem to run slowly??? Have you ever "oiled" the machine.???
This is a x-cut shredder and must be oiled...get some "shredder oil " and try pouring some of the oil across the cutting blades and running the machine in reverse. See if it seems to pick-up some speed after the oil in tried. Then see if it will run in the fwd direction for you.

Dec 07, 2010 | Royal VF1012mx Shredder

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I was shredding a credit card and it jammed. I had to get a needle nose pliers and pull out through the top of the shredder, the half of the card that didnot go through the shredder. Now the shredder...

Yes if there are no lights/dead then you have likely "fried" the pcb inside. You can contact Royal at 1-800-524-0799 for replacement parts and pricing.

Nov 07, 2010 | Royal 1280MX Shredder

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We have a Universal Shredder 38103 at our office. The "open door" indicator is on and won't turn off. We have turned it off, unplugged it, cleaned it, vacuumed it out, removed as much loose paper bits as...

On the upper right corner of the bin opening you will see a slot in the black plastic. I taped a part of a business card into the slot and it now works. Just make sure to unplug the machine when the door is open.

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1 Answer

Shredder screen reads door open even if the door is closed and wont let me do any shredding

Unplug it and then open i t up. You are looking for a piece of shredded paper that is stuck or jammed. Can even be a accumulation of paper dust. The piece won't be that big but most of the time that is all that is wrong. The paper either jams the door sensor or blocks it and gives the error. It can also be a bad door sensor or switch. Not very common but can happen.

Apr 25, 2010 | Universal Office UNV-38016 Shredder

1 Answer

Paper got stuck. machine will not turn on.

First, check that the machine is properly seated on the waste container. There is a switch that prevents the shredder's operating if it isn't properly seated. Will your "ready" indicator light up? If the machine will not turn on at all, try something else in the outlet the shredder is plugged into. If there is no power to the outlet, you probably tripped the breaker. Reset it and proceed as follows. Turn your switch to "off". Unplug the shredder and flip the shredding head upside-down on a stable surface. Remove anything that was previously hanging down. Gently remove stuck stuff, keeping your hands in a safe position. Place the shredder head back on the waste container and plug it in. Most all shredders have a reverse on them for just this occasion. Work the machine reverse and forward, until it releases. When in reverse, remove whatever the shredder gives up, with the switch set to off, of course. This should get you back in the shredding business. Next time you're at one of the office supply stores, get some shredder lubricator sheets. Using these from time-to-time lessen the incidence of jams.
Enjoy! --W/D

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Our shredder is making a loud, grinding noise.

simply try resetting the machine. unplugging it waiting for about 30 seconds then plugging it back in, also is the unit mounted properly on the unit? It might be one of the gears that is not broken...if you have a warranty now would be a good time to call them as they will fix or replace the part for the unit.

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1 Answer

Shredder Beeping

The motor would always turn the cutters.
You likely have a broken chain or a loose gear on a shaft. If you hear the motor running and the cutters are not spinning something in the drive is broken. Likely the chain.
hope this helps.

Mar 20, 2009 | Dahle High Security 20634EC Shredder

1 Answer

Jam light comes on but there is nothing in the shredder

take the plastic top off of it by removing the four silver screws (two front two back)

in the upper left there is a circuit card that the top of the shredder is connected to by a ribbon cable.

ensure all the cables are plugged in (there is a small black plug near the top that has a habit of coming loose it seems).

If they are all plugged in, disengage them and clean all the connectors (i recommend using rubbing alcohol) and then plug them back in, test to make sure that everything is working before screwing the lid back on completely.

and as a final note: i highly recommend making sure the shredder is unplugged from the wall socket prior to opening it up to work on it, as with any energized equipment keeping it off while poking around inside of it is always a good idea.

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Jun 04, 2007 | Universal Medium-Duty 38012 Shredder

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