I am trying to print a document. The printer looks and sounds normal but when the document comes out only the logo at the top left (green & red cherries) and the company information (grey) print out. No other text prints on the page, even though the printer goes through the motions as if it is doing so. Normally the logo at the top left has a black outline but the printer is also ignoring this. In the text of my document I had my e-mail address and without noticing it was hyperlinked on Word I tried printing again. Same thing except that because my e-mail address was blue from the auto-hyperlink, it also printed. I have run all of the maintenance tests and when I do it says everything is fine and even prints black on the tests! I've checked all of the ink tanks which are full. I reset the printer controls to default. I played a bit with the Font options in Word and all of the color options are normal. Does anyone recognize this problem or know what could be causing this? Any feedback or help would be so much appreciated! Thank you.
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Assuming the print tests you've done so far are built into the printer: Could be worth printing a test page from the printer properties box (which you can get in XP from the START menu, Settings, Printers & Faxes, then Right click on the printer you want and select Properties from the dropdown. If the test page is OK, I'd try printing from a few different applications to see if that narrows the problem down. If the test page has the same problem, then you might try reinstalling the printer driver. A.
Posted on Feb 02, 2007
Hi there,
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Same problem here. The printer has 2 black cartridges, one smaller than the other. I believe the smaller cartridge 6BK is working and the other 3eBK is not. Ran all the tests, did both cleaning options, everything prints fine except the grid on the test sheet for the 3eBK cartridge. That entire row is blank on the test page printout. When I change the font color to anything other than black, the text prints fine.
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