Kitchenaid KSBP25FKSS00 Superba. Ice machine works like a champ. Ice will not dispense. No motor sound at all. Trap door opens when dispense lever is depressed, and automatically closes. Water dispenses fine. All lights on panel change correspoding to button pressed (crushed, cubed, etc.) With freezer door opened, depressing the "door switch" ? will turn off the freezer light. Any ideas?? Thanks in advance. Rob
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Re: Ice machine works great, but will not dispense
I just repaird a unit with this same symptom. Yours may be the same. The plastic part that holds the switch was broken (pins). See the diagram at
Item 15 is the part. The switch sets on a coupld pins and the pins break easily, thus the switch falls off and the dispensor lever can't operate it. If you look up inside with a flashlight you can see the switch, etc. and should be able to tell if it's held in place properly.
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Remove the ice bucket/container from inside the freezer compartment. Examine underneath at the front of the container to see if ice cubes are lodged between the metal blades. If cubes are caught in this area, they will prevent ice from dropping into the glass/cup.
The auger motor and coupling in the rear may be frozen and won't turn.
Remove the ice bin.
Place a screwdriver or similar device in the forks of the auger and twist counterclockwise till it moves. The replace the ice bin and try again.
It will be difficult to move.
If that does not work. Turn off the fridge and use a hair dryer to hrat the auger gear and motor till it frees up.
this is not a solution, but an explanation- our repair man said that there is a line (tube) containing electric wires that passes from the frig to the door at the bottom of the door, near the hinge. for what ever reason, the line has broken, thus keeping the electric from getting to the motor that dispense ice and water- solution= $700 for a new door; we'll do without