This is how it happened a few weeks ago after xmas i dowloaded songs on to my new pink sandisk mp3 player.. then i upluged it said uploading reneing library and it froze there so i turned it off. now i can turn it on and off but when i turn it on the bluw light comes on then turns off and the screen is left on the logo screen and doesnt go past that:
ive replaced batteries and took it in to bestbuy they didnt help at ALL! i hope u can help me!:)
Re: I can turn my sandisk player on but its stuck...
I had to get 2 sansa 250's as they both did that after feww hours all by their selves. No files were transfeder and was only using fm function. after calling factory they said to return to store or send to factory, maybe they could fix it? Took them both back and got a philips that worked great but when my computer unplugged itself, it crashed the device. Now no on function and restore will not work as the pc will not see player anymore. Nice devices!
will try support from manufact. but tried resetting w/battery out etc,with no success.
Suggest updating firmware as soon as connection is accepted to pc. Hope I helped.
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You need to put the device into "recovery mode" before you run the tool.
- Turn the device off (hold power for 20 seconds) - Slide the hold switch into "hold" position. - Press and hold the "record" button while connecting it to your computer. Keep holding the "record" button until you see the "new hardware found" on your computer.
Then run the recovery tool. Select format when prompted.
I beleive your player saves a lists as well as the song itself.
the easiest way to fix it is to (if possible) use windows explorer, goto your player and look for a folder that says "albums" or "list", scroll thru and delete the folder of the songs that you have deleted.
Well, you need to return it for a new one. If it has happened in so many few weeks, you need to. It sounds like you may have downloaded a virus. you are going to reboot it and or restart it, you have tried this so it sounds like it is just messed up. exchange it or send it in to get it reset. It will run you about $35.