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Question about SanDisk Sansa m240 MP3 Player

4 Answers

Screen frozen when powered on

When I turn on my sansa m240 the screen freezes on the sansa screen and none of the buttons will work except to power off and on. (new battery is in).

Posted by Riley Paye on

  • 3 more comments 
  • neha1 Mar 10, 2008

    i have SanDisk Sansa e250 6GB MP3 Player With FM Radio..player is working fine..but i count recharge it..may be in charger problem or what ? can you please help me ...

  • broken11111 Mar 20, 2008

    Same problem, I turn it one and the screen freezes and none of the keys work.

  • diamonds87 Mar 27, 2008

    i have a brand new sansa e270r 6gb

    and i try and trun it on and it stays on the refresh database screen

    please help!

  • Anonymous Mar 28, 2008

    i have the same problem what should i do i want my mp3 back!!!!!

  • broken11111 Mar 28, 2008

    My screen freezes and nothing works except the power button

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4 Answers

Anonymous

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LCD screen has crashed out and so I can't recognise the display. Where in Pune India can I get it repaired. Please mail me the Tel. No. and address if possible

Posted on Sep 09, 2008

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Anonymous

I have a problem for charging my sony mp3 player which can be charged only with USB cable

Posted on Apr 14, 2008

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Anonymous

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    An expert who has achieved level 1.

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1-866-726-3475
I called this number and the representitive told me it was a firmware problem and they are replacing it for me. They are e-mailing me a RMA number and instructions.

Posted on Mar 28, 2008

Anonymous

Hi, I just got off the phone with SanDisk tech support (same product, same problem). They walked me through the usual verify-the-battery stuff, tried to open it as a USB drive on my PC, then declared the product to be defective and are processing an RMA.

Posted on Feb 14, 2007

1 Related Answer

fwadley

Farren Wadley

  • 482 Answers

SOURCE: Screen frozen when powered on

turn it off, take out the battery, then replace it, turn it back on. see if this helps.

Posted on Mar 15, 2008

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Screen frozen when powered on

turn it off, take out the battery, then replace it, turn it back on. see if this helps.
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Frozen SanDisk M240 MP3

It will turn on but freezes at the opening screen. Cannot access the menu whatsoever. I've tried plugging it into USB in the back, removing the battery, sliding the Hold button to the right as advised in forum suggestions but nothing budges it from the opening screen. Also: it does not show up as being attached to any computer I plug it into. Got a fix?
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I need my mp3 player back!!

just hold on the power button 20 seconds, its works for me.
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Frozen screen

Hold down the power button for 20 or more seconds; when you release the power button, the Sansa Connect will restart on its own. If it doesn't restart, you did not hold down the power button long enough -- try again.

 

Make sure there's a battery in the player. This doesn't work when it is plugged into the USB port.

 

 

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My sansa e200 is frozen and none of the buttons work

Try resetting your unit. Hold down the power button for 20 or more seconds; when you release the power button, the Sansa Connect will restart on its own. If it doesn't restart, you did not hold down the power button long enough -- try again. Hope this helps:) Jason
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My Sansa m240 freezes at the title screen.

I have the same problem. I called tech support 1-866-726-3475 and they talked me thru several cures. None of which worked. My unit is about 8 months old. After trying all the options, they gave me a rma number and are sending me a replacement. I think they have had some trouble with this lot of players, they were very nice and it took no prodding from me for a replacement! Good Luck1
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Frozen screen

i recomend to buy another one!!!
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Mp3

Jan 21, 07 I called and spoke with a Sandisk rep on Jan 16 about the "Sansa m240 startup screen" freeze-up problem that so many are experiencing. He said a bad batch was sent out in early December and on those m240''s there is "NO POSSIBLE FIX" for that problem, but no plans for a recall. He said he could not discuss what the problem was, but I guess it would be a hardware issue, since a firmware issue could easily be resolved. He said anyone with this problem is requested to call Sandisk and get a MRA number, then return the m240 to Sandisk for a replacement. If you have one that''s frozen on the Sansa m240 startup screen (all other freeze-ups can probably be corrected) take it back to your place of purchase or call Sandisk immediately. <>
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My sansa M240 WonT turn on all the way

Jan 21, 07 I called and spoke with a Sandisk rep on Jan 16 about the "Sansa m240 startup screen" freeze-up problem that so many are experiencing. He said a bad batch was sent out in early December and on those m240's there is "NO POSSIBLE FIX" for that problem, but no plans for a recall. He said he could not discuss what the problem was, but I guess it would be a hardware issue, since a firmware issue could easily be resolved. He said anyone with this problem is requested to call Sandisk and get a MRA number, then return the m240 to Sandisk for a replacement. If you have one that's frozen on the Sansa m240 startup screen (all other freeze-ups can probably be corrected) take it back to your place of purchase or call Sandisk immediately.
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