Screen frozen when powered on

When I turn on my sansa m240 the screen freezes on the sansa screen and none of the buttons will work except to power off and on. (new battery is in).

3 more comments
neha1 Mar 10, 2008

i have SanDisk Sansa e250 6GB MP3 Player With FM Radio..player is working fine..but i count recharge it..may be in charger problem or what ? can you please help me ...
broken11111 Mar 20, 2008

Same problem, I turn it one and the screen freezes and none of the keys work.
diamonds87 Mar 27, 2008

i have a brand new sansa e270r 6gb

and i try and trun it on and it stays on the refresh database screen

please help!
Anonymous Mar 28, 2008

i have the same problem what should i do i want my mp3 back!!!!!
broken11111 Mar 28, 2008

My screen freezes and nothing works except the power button

4 Answers

Anonymous

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1 Answer

LCD screen has crashed out and so I can't recognise the display. Where in Pune India can I get it repaired. Please mail me the Tel. No. and address if possible

Posted on Sep 09, 2008

Anonymous

I have a problem for charging my sony mp3 player which can be charged only with USB cable

Posted on Apr 14, 2008

Anonymous

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1-866-726-3475
I called this number and the representitive told me it was a firmware problem and they are replacing it for me. They are e-mailing me a RMA number and instructions.

Posted on Mar 28, 2008

Anonymous

Hi, I just got off the phone with SanDisk tech support (same product, same problem). They walked me through the usual verify-the-battery stuff, tried to open it as a USB drive on my PC, then declared the product to be defective and are processing an RMA.

Posted on Feb 14, 2007

1 Related Answer

Farren Wadley

482 Answers

SOURCE: Screen frozen when powered on

turn it off, take out the battery, then replace it, turn it back on. see if this helps.

Posted on Mar 15, 2008

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My sansa mp3 m240 is frozen. I will turn it on and it will be stuck on the same song every time. Plus, the skip button won't work. Every time I plug it into the computer, it gets stuck on the load screen...

Go to this guys profile and see if his tip is the answer. Sansa Mp3 player frozen? How to reset and... Hope this helps.

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Screen frozen when powered on

turn it off, take out the battery, then replace it, turn it back on. see if this helps.

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Hold down the power button for 20 or more seconds; when you release the power button, the Sansa Connect will restart on its own. If it doesn't restart, you did not hold down the power button long enough -- try again.

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Jan 21, 07 I called and spoke with a Sandisk rep on Jan 16 about the "Sansa m240 startup screen" freeze-up problem that so many are experiencing. He said a bad batch was sent out in early December and on those m240''s there is "NO POSSIBLE FIX" for that problem, but no plans for a recall. He said he could not discuss what the problem was, but I guess it would be a hardware issue, since a firmware issue could easily be resolved. He said anyone with this problem is requested to call Sandisk and get a MRA number, then return the m240 to Sandisk for a replacement. If you have one that''s frozen on the Sansa m240 startup screen (all other freeze-ups can probably be corrected) take it back to your place of purchase or call Sandisk immediately. <>

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