My printer will print from my pc but i cannot make copies as a message is in the printer display saying "press enter to align cartridges" and won't let me do anything. i did press enter (numerous times) to align the cartridges, but message stays put & won't go away. help. thanks.
Gammi, unplug the printer and unhook it from the computer. go to this site: http://h10025.www1.hp.com/ewfrf/wc/softwareList?os=228&lc=en&cc=us&dlc=en&product=60259&lang=en and download the latest drivers. Uninstall the old drivers from the machine. Shut the computer off. wait a minute or so...reboot install the new drivers, XP will prompt you to plug the printer back in and that should work. Let me know what happens, Thanks Tim
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