My printer will print from my pc but i cannot make copies as a message is in the printer display saying "press enter to align cartridges" and won't let me do anything. i did press enter (numerous times) to align the cartridges, but message stays put & won't go away. help. thanks.
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Re: cannot make copies
Gammi, unplug the printer and unhook it from the computer. go to this site:
and download the latest drivers. Uninstall the old drivers from the machine. Shut the computer off. wait a minute or so...reboot install the new drivers, XP will prompt you to plug the printer back in and that should work.
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You can also bypass the alignment. When the message for alignment displays on the display => Press Setup and Options (or Copy Options ) simaltanious.The last known alignment is used when the alignment is bypassed.