Question about HP 1040 Plain Paper Inkjet Fax
I had the same problem- jam error with no paper in it. I tried all of the suggestions to no avail. So as a last resort before I went and purchased another one I unplugged it, picked it up, turned it upside down and whacked it a few times. To my surprise when I plugged it back up it worked just fine! Haven"t had any problem since. I don"t reccomend this but as a last resort, what the heck!
Posted on Aug 12, 2009
We had the same problem and there was NO PAPER IN THE MACHINE! We opened the front, reached down to the right side, pulled up on the little purple roller holder, removed the roller and put it back. The machine thought we cleared the jam and it solved the problem. Seaford, DE
Posted on Aug 02, 2009
Says I have a paper jam but I do not. Can't send faxes or make copies. Please help this is a HP1040 fax machine.
Posted on Nov 30, 2008
I believe that this is a board level problem as I have seen many 1040's with this very same problem and I have taken them apart and cleaned and reconditioned the rubber rollers that feed the paper thru with no real luck. I have also noted that the sensor that detects the paper does not appear to be functioning either when activated or deactivated the srror state does not change. I therefore feel that this is a main board defect.
Posted on Aug 16, 2007
Try cleaning the paper rollers. If they're worn or dirty, they can't grab paper, and the machine gives a jam error, even though there's no paper jammed. This is a common problem. Use alcohol and a clean lint-free cloth (don't use paper towels).
Posted on Feb 06, 2007
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