Its frozen on a song and it wont play and it won't turn off and nothing works. none of the buttons work and the light won't go off. its just frozen, when the battery runs out i can recharge it, it first says its rebuilding the libary then just goes back to the same song still stuck as before
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If a reset does not work using the reset hole, then try this: First, back up all of your music and do this: Turn off the player and disconnect it from the computer. Then press and hold the play/puse button and turn it on simultaneously. The player should be in recovery mode. Scroll down and select format (all) and let it format. Then reload all of music back onto your player and it should work like new. Hope this helps!
Did you figure it out? I have the same message on mine and nothing I do fixes it... my laptop won't even recognize the usb device so I can't look into reformatting the player.... if you figure it out let me know.