Question about HP DeskJet 3820 InkJet Printer

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Can't print When I try to print it says that there is a paper jam. The resume light and power light keeps flashing. The resume light is orange and the power light is green.

Posted by kamilah ramsey on

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Anonymous

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When there is a paper jam and paper is removed from the printer some of the internal parts can get knocked out of position when paper is "quickly" removed. For a soft reset: Make sure the machine has paper in the tray and hold down the resume button for a few seconds, paper should feed. If not, Then a hard reset. Power off the printer by holding down to "ON" button. Unplug the printer from the wall. If you have active print jobs cancel/delete them. You should see the print que icon in the lower righthand corner of your monitor on the task bar, select and delete all jobs. Shutdown the computer. Plug the printer in. Turn the printer on. When the printer is turned back on the paper jam error should be gone. If not, the error most likely resides within the printer.

Posted on Jan 29, 2007

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Anonymous

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I would check out the paper pickup roller (and any other rollers. They may be dirty or jammed. Also, blow out the inside with low pressure compressed air and clean with a papertowl and 90% isopropyl alcohol. Most problems I have encountered like this are little bitty ink soaked pieces and paper "dust" gumming up the works. 90% of most problems in anything like this is paper "dust" and dried ink. You should wear latex "medical type" gloves when performing this. If you get ink on your fingers, a 50/50 solution of bleach and water will get it out.

Posted on Jan 29, 2007

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Related Questions:

0helpful
2answers

Bought this printer used. No manual came with it. There is a constant orange arrow pointing down. Help Margaret

Hello Margaret, I found the manual for the DeskJet here: http://h10032.www1.hp.com/ctg/Manual/c01372490.pdf
You can view it by clicking the link or you can print it out. Hope that helps.
tip

Diagnose Canon Pixma Light Blinking Errors

ORANGE LIGHT FLASHES

2 times - No paper (ASF) [1000]
* No paper in the cassette [1003]

3 times - Paper jam [1300]
* Paper jam in the rear guide [1303]
* Paper jam in the under guide [1304]
* Front door closed [1250]

4 times - No ink [1600]
* Ink tank not installed [1660]

5 times - The print head is not installed [1401]
* Print head temperature sensor [1403]
* Faulty EEPROM data of the print head [1405]

6 times - Inner cover open [1841]
* Inner cover open (while printing) [1846]
* Inner cover open (printing continuous) [1851]; (printing not continuous) [1856]

7 times - Multiple ink tanks of the same color installed [1681]
* Ink tank in wrong position [1680]

8 times - Warning: The waste ink absorber becomes almost full [1700]

9 times - The digital/video camera does not support Camera Direct Printing [2001]

10 times - Automatic duplex printing cannot be performed (paper size not supported) [1310]

11 times - Failed in automatic print head alignment [2500]

13 times - The remaining ink amount unknown [1683]

14 times - Ink tank not recognized [1684]

15 times - Ink tank not recognized [1410 to 1419]
* No Blinking Access cover open [1200]

16 times - Valve sensor [6C00]

ORANGE / GREEN FLASHES

2 times - Carriage [5100]
3 times - Line feed [6000]
4 times - Purge cam sensor [5C00]
5 times - ASF (cam) sensor [5700]
6 times - Internal temperature [5400]
7 times - Waste ink absorber full [5B00]
8 times - Print head temperature rise [5200]
9 times - EEPROM [6800]
11 times - Carriage lift mechanism [5110]
12 times - AP position [6A00]
13 times - Paper feed position [6B00]
14 times - Paper feed cam sensor [6B10]
15 times - USB Host VBUS overcurrent [9000]
17 times - Motor driver [6D00]
18 times - NIC Board [6550]
19 times - Ink tank position sensor [6502]
20 times - Other hardware [6500]
* Alt. Blinking ROM
* Light in Orange RAM

SERVICE MODE
This printer has a service mode for service-related settings and for performing test prints. The operator panel buttons are used to enter the desired service mode.

Service Mode Operations
1. With the printer powered off, hold down the Resume/Cancel button and press the Power button.
2. While holding down the Power button, release the Resume/Cancel button and press the Resume/Cancel button twice in succession. Now release the Power and Resume/Cancel buttons.
3. Select one of the following service mode functions by pressing the Resume/Cancel button the specified number of times.

Count Indicator Functions
• 0 times Green Print head not installed, carriage returns and locks in home position
• 1 time Orange Service test print
• 2 times Green EEPROM information print
• 3 times Orange EEPROM initialization
• 4 times Green Waste ink counter setting
• 5 times Orange Destination setting
• 6 times Green Print head deep cleaning
• 7 times Orange LF correction
• 14 times Green Left margin correction

Execute the selected function (except for model setting) by pressing the Power button. The printer will switch itself off after performing the function.
0helpful
1answer

I can't print and I have an orange flashing light on the right side of the printer. Whay does this mean?

Issue: The Power light is on and the Resume light blinks

In this error condition, the following light pattern displays on the product control panel:

•Print Cartridge status light : Off
•Resume light : Blinking (orange)
•Power light : On (green)
Causes

??¦The product is processing a print job, or waiting for the ink to dry on a document.
??¦The product might be out of paper.
??¦The product might have a paper feeding issue or a paper jam.

There are several possible solutions. To work through these suggest you follow the illustrated on-line guide found here.
6helpful
2answers

When i turn my printer on the light flashes green once and then orange 5 times. cannot get past this stage - any ideas?

Here are all the flashing explanations:

Two flashes: Out of paper or paper feed error

Reload the paper correctly and press the RESUME/CANCEL button.

Three flashes: Paper jam

If paper has jammed in the printer, clear the jam, reload the paper in the printer correctly and press the RESUME/CANCEL button.

See Paper Jams

Four flashes: Empty ink tank

If you press the RESUME/CANCEL button, it will continue printing with an empty ink tank. After printing is finished, replace the ink tank immediately. If you continue printing with an empty ink tank, it may cause damage to your printer.

Refer to your Quick Start Guide for instructions on how to replace an ink tank.

Five flashes: No print head installed/Defective print head

Install the print head. Also, ensure that the protective tape has been removed.

If reinstalling the print head does not solve the problem, replace it with a new one. Contact the Customer Care Center.

Eight flashes: Waste ink tank almost full

The printer has a built-in waste ink tank for the ink used during print head cleaning. Eight flashes indicates that the waste ink tank is nearly full. Press the RESUME/CANCEL button to cancel the error so you can continue printing. Before the waste ink tank becomes completely full, contact the Customer Care Center.

1helpful
1answer

Problem on a canon 3100

The Power Light Flashes Orange - Error Codes When an error occurs, the power light flashes orange. The number of orange flashes followed by a long green flash indicates the cause of the problem.
Two orange flashes: Out of paper, paper jam, or paper feed error
If no paper is loaded in the auto sheet feeder, or if the paper is not loaded correctly, set the paper correctly and press the Resume button on the printer to continue printing.
Three orange flashes: Paper jam
If paper has jammed in the printer, carefully remove the jam and press the Resume button to continue printing.
Four orange flashes: A tank inside the BJ cartridge (print head) is out of ink
Replace the empty BJ tank and press the Resume button to continue printing.
Five orange flashes: BJ cartridge is not installed properly
Remove and reseat the cartridge correctly. Make sure the orange protective cap and tape have been removed. Make sure the blue locking lever is locked down securely.
Six orange flashes: BJ cartridge (printhead) is not installed
Remove and reseat the cartridge correctly. Make sure the orange protective cap and tape have been removed. Make sure the blue locking lever is locked down securely.
Seven orange flashes: BJ cartridge (printhead) is defective
Remove the BJ cartridge and check that the contacts on the cartridge and cartridge holder are clean. Make sure the orange protective cap and tape have been removed and reinstall the cartridge. If the error occurs again after you resume operation, you may need to replace the BJ cartridge.
Eight orange flashes: Waste ink absorber almost full
The printer has a built-in waste ink absorber to hold the ink that is consumed during print head cleaning. This error indicates that the waste ink absorber is nearly full. Press the Resume button to skip the error so you can continue printing.
The POWER light flashes orange and green alternately: Service error
A service error means the printer requires the attention of a qualified technician. Count the number of flashes. (You may be asked this information.)
1helpful
1answer

Canon service 6000

Well... here it is :

The POWER Lamp Flashes Orange title-bar.gif An error has occurred in the printer. The number of flashes indicates the type of error, as outlined below. Check the cause and take the appropriate action.
When a printer error occurs, the POWER lamp flashes. The number of flashes indicates the type of error that has occurred. Count the flashes and take the appropriate action to correct the error.
bullet.gif Two flashes: Printer is out of paper /Paper does not feed
Reload paper to the sheet feeder or cassette and press the RESUME button.
bullet.gif Three flashes: Paper jam/Paper output tray is closed
If paper is jammed, remove the jammed paper, reload paper in the printer, and then press the RESUME button. If the paper output tray is closed, open it.
See Paper Jams
bullet.gif Four flashes: Empty ink tank
Press the RESUME button to resume printing with an empty ink tank. Replace it with a new ink tank immediately after the printing. It may damage the printer if you continue printing with an empty ink tank.
bullet.gif Five flashes: Print head not installed/Print head not installed correctly/Print head is defective
Install the Print Head. If the Print Head is already installed, remove the Print Head and check the electrical contacts for foreign matter, then reinstall.
After reinstalling the Print Head, you may need to realign it.
If this error still remains, the Print Head may be damaged. Contact a Canon service representative.
bullet.gif Six flashes: Inner cover error
To print on paper:
Close the inner cover. Then press the RESUME button to start printing.
Do not move or close the inner cover during printing. It may damage the printer.
bullet.gif Seven flashes: The CD-R or DVD-R is not set on the CD-R tray
Reset the CD-R tray feeder with a CD-R tray containing a CD-R or DVD-R, and then press the RESUME button. Printing will resume.
This function only works with models that support CD-R printing.
bullet.gif Eight flashes: Waste ink absorber almost full
The printer has a built-in waste ink absorber for the ink used during print head cleaning. Eight flashes indicates that the waste ink absorber is nearly full. Press the RESUME button to cancel the error so you can continue printing. Before the waste ink absorber becomes completely full, contact a Canon service representative.
Important
Canon recommends that you call for service as soon as this error occurs. Once the waste ink absorber becomes completely full, printing will no longer be possible.
bullet.gif Nine flashes: A specified period of time has lapsed without receiving no response from the digital camera / The digital camera or digital video camcorder connected is not compatible with this printer
Disconnect the camera cable, press the printer's RESUME button and reconnect the cable.
If the error is still not solved, there is a possibility that you are using a digital camera or digital video camcorder that is not supported by this printer. Use a digital camera or digital video camcorder compatible with this printer.
bullet.gif Ten Flashes: Cannot print on both sides of the page
The size of paper may not be compatible with automatic duplex printing. For information on the size of paper compatible with auto duplex printing, see "Automatically Printing on Both Sides of the Page." Pressing the RESUME button will discharge the paper, and restart printing from the front side of the next paper. The reverse side will not be printed when an error occurs.
bullet.gif Eleven flashes: Cannot perform automatic print head alignment correctly
Possible causes are as follows:
bullet_s.gif A4 or Letter-sized paper is not loaded on the sheet feeder.
bullet_s.gif Ink has run out or ink tanks are not installed correctly.
See Ensure that the ink tank is installed properly.
bullet_s.gif Ink level is low.
bullet_s.gif Print Head nozzles are clogged.
Press the RESUME button.
For information on how to print a nozzle check pattern, see "Printing the Nozzle Check Pattern."
bullet_s.gif The paper output slot has been exposed to a strong light source preventing correct print head alignment.
Press the RESUME button to resolve the error. Align the printer so the paper output slot will not be exposed directly to a strong light source.
After carrying out the above measures, if the problem continues after aligning the print head again, press the RESUME button to resolve the error, and then perform manual print head alignment. For details on manual print head alignment, see "Aligning the Print Head."
bullet.gif POWER lamp flashes alternate green and orange:
An error that requires contacting a Canon service representative may have occurred.
Disconnect the printer cable from the printer, and then turn the printer off and unplug the printer from the power supply. Plug the printer back in and turn the printer back on after leaving it for a while.
If the problem remains, contact a Canon service representative.
2helpful
1answer

Printer ripair

The BJC 3000 will flash two different colored lights in a pattern to signal several different errors. From the documentation I have the two colors are orange and green, could those be the colors you see? At any rate here is the code: Two orange flashes: Out of paper, paper jam, or paper feed error. If no paper is loaded in the auto sheet feeder, or if the paper is not loaded correctly, set the paper correctly and press the Resume button on the printer to continue printing. Three orange flashes: Paper jam. If paper has jammed in the printer, carefully remove the jam and press the Resume button to continue printing. Four orange flashes: A tank inside the BJ cartridge (print head) is out of ink. Replace the empty BJ tank and press the Resume button to continue printing. Five orange flashes: BJ cartridge is not installed properly. Remove and reseat the cartridge correctly. Make sure the orange protective cap and tape have been removed. Make sure the blue locking lever is locked down securely. Six orange flashes: BJ cartridge (printhead) is not installed. Remove and reseat the cartridge correctly. Make sure the orange protective cap and tape have been removed. Make sure the blue locking lever is locked down securely. Seven orange flashes: BJ cartridge (printhead) is defective. Remove the BJ cartridge and check that the contacts on the cartridge and cartridge holder are clean. Make sure the orange protective cap and tape have been removed and reinstall the cartridge. If the error occurs again after you resume operation, you may need to replace the BJ cartridge. Eight orange flashes: Waste ink absorber almost full. The printer has a built-in waste ink absorber to hold the ink that is consumed during print head cleaning. This error indicates that the waste ink absorber is nearly full. Press the Resume button to skip the error so you can continue printing. The POWER light flashes orange and green alternately: Service error. A service error means the printer requires the attention of a qualified technician. If you have any more questions let us know otherwise please don't forget to rate this post.
0helpful
1answer

Canon s520

The number of orange flashes between green flashes indicates the type of error, as outlined below. Check the cause and take the appropriate action. Two flashes: Out of paper, paper jam or paper feed error Replace the paper correctly and press the RESUME/CANCEL button. If paper has jammed in the printer, clear the jam and press the RESUME/CANCEL button. Three flashes: Paper jam If paper has jammed in the printer, clear the jam, replace the paper in the printer correctly and press the RESUME/CANCEL button. Four flashes: Empty ink tank One of the ink tanks is empty. Replace it. If all of the above won't help, unplug the printer from the power cable, wait a while, and plug in. If that didn't fix you, I guess it's time to get in touch with canon, or a repair lab you trust. Good luck
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