White screen, won't turn off, buttons don't work

I was uploading music onto my Sansa and it stopped on one file because it said it couldn't upload (something about the file not being authorized). I disconnected my Sansa and it had a white screen. I tried connecting it again and tried turning it off, but none of the buttons seem to work. When I connect it, it doesn't even show up on the computer. I am kind of worried that it does't work because I have important voice records on there that I can't lose! Does anyone know what I can do? Thanks ahead of time...

2 Answers

Anonymous

15 to 20 seconds, actually

Posted on Feb 22, 2007

Anonymous

Just hold th menu button for like 20-40 seconds.

Posted on Feb 21, 2007

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