Question about SanDisk Sansa e260 MP3 Player

5 Answers

Bad tracks won't delete

Ok so i have a sansa e260 and i just got it about a month ago. lately i was listening to 3 doors down and one of the songs wouldn't play - the player said "bad track" and skipped to the next one. so i tried to replace the song...wouldn't work. i tried to delete the entire folder off the player but when i hit delete, nothing would happen, it just stayed where it was. i moved to a different computer and when i tried to delete it there it said "the player has either become disconnected or is not responding" which was not true..i tried to delete other folders and they all worked. sometimes i could get the folder to disappear, but the next time i plugged it in, the folder was back. now every time i try to listen to it ALL the tracks are "bad tracks" and i just want it gone! i've tried formatting the player, i've tried just deleting it, i've changed from USB mode to MTP mode, i've looked on countless technical help sites, i've deleted each song individually, i tried replacing it with the exact same folder. NOTHING IS WORKING! help please!!

Posted by on


5 Answers

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 1 Answer

I fixed it by using msc and deleting all the system folder files and then it will refresh the database and you get all your unkown and bad track songs back

Posted on Nov 20, 2007

  • Anonymous Nov 20, 2007

    goto msc and delete all the system files and youll get all the unkown and bad tracks to work



Instead of using the mtp mode i switched to using the msc mode which will make it so the bad tracks be taken off the mp3 player.

Posted on May 23, 2007


Instead of using the mtp mode i switched to using the msc mode which will make it so the bad tracks be taken off the mp3 player.

Posted on May 23, 2007

I had this same problem.all my songs had backed up licenses and after 2-3 months without any problems i kept getting bad track messages each time i tried playing a song.One bad track will affect all the other songs on your list and my whole player crashed after i tried deleting the bad track songs.but i called tech support and one way was to reformat everything.they give you step my step instructions on how to do it.they are especially helpful when my device my player(e260) is working again.

Posted on Feb 21, 2007

  • Level 1:

    An expert who has achieved level 1.

    Problem Solver:

    An expert who has answered 5 questions.

  • Contributor
  • 3 Answers

Have you tried updating the firmware. Even if it is the lastest edition, download the firmware manually and run the software. Then format in Windows Media player. Best Regards Keith

Posted on Jan 27, 2007

  • Anonymous Jan 28, 2007

    Since you didn't mention the firmware I assumed you had not tried reloading the firmware. If you have and are still experiencing problems then I would recommend calling Sansa Tech support they have been excellent every time I have made a call.

    In addition, the firmware was their suggestion when I was having some problems with a file.

    Best Regards,



1 Suggested Answer


6ya staff

  • 2 Answers


Hi there,
Save hours of searching online or wasting money on unnecessary repairs by talking to a 6YA Expert who can help you resolve this issue over the phone in a minute or two.

Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.

Here's a link to this great service

Good luck!

Posted on Jan 02, 2017

Add Your Answer

Uploading: 0%


Complete. Click "Add" to insert your video. Add



Related Questions:

1 Answer

After deleted all the songs from my sansa e260 it's just froze

hook it back up to you computer the select start,mycomputer,e250, right click on icon and format device

i had the same problem with my sansa

Aug 01, 2009 | SanDisk Sansa e250 MP3 Player

1 Answer

"Bad Track" Messages on e260

You have songs that may be protected or the wrong format for your device.
delete the bad song and download another copy from a different source and try it.
This is not to uncommon due to different file formats and protection in the song files
When you rip songs from another device often some won't load or play in another device
especially if they are paid for songs.

May 12, 2009 | SanDisk Sansa e260 MP3 Player

1 Answer

Deleting songs.

Your DB might be corrupt. Folow the delete procedure one more time:
Delete Music Files
1) Connect your Sansa to the computer.
2) Select Open device to view files using Windows Explorer on initial
3) Select the place where you want to delete music files from
4) Highlight and delete the music file/s or folder from My Computer\Sansa
folder. (You can also select from a variety of music
software programs to transfer/synchronize your files).

If that fails, go ahead and update the firmware - it will delete everything, and allow you to start over from scratch among other things.

-Tha Mp3 Doctor

Feb 16, 2009 | SanDisk Sansa E280 MP3 Player

1 Answer

It says "bad track" and shuts off while connecting to my computer.

switch the cord into a different usb slot while it was loading

May 17, 2008 | SanDisk Sansa e250 MP3 Player

1 Answer

Please help me!

Download the Sansa Recovery Tool from the Sansa website.
Format - Erases Everything: Connect your Sansa player to the computer and open Windows Media Player. Click on the Sync tab. Pull down the drop down menu underneath the Sync tab by moving your cursor over the Sync tab and left clicking on the little black arrow underneath the Sync tab. Highlight "Sansa 1GB" (wording may vary slightly), and then select "Format." - this should erase everything.
Firmware Upgrade- Erases Everything: Get the latest firmware upgrade from Sansa - it updates the firmware and erases every song in the player all at once. Note: this method doesn't work if already have the latest firmware. Go to this website and click "Firmware Updater" to find out:
-Tha Mp3 Doctor

Apr 18, 2008 | SanDisk Sansa e260 MP3 Player

1 Answer

Deleted everthing!!!!!!!!

Try uploading some songs with windows media player and then delete them through windows media player if it recognizes the tracks

Feb 25, 2008 | SanDisk Sansa e260 MP3 Player

1 Answer

Songs that i sync from limewire dont work

What mode do you have your device under? limewire tracks shouldnt say bad tracks because they dont have DRM license install in them...i would recommend to delete evrything from that device and try again....

Jan 02, 2008 | SanDisk Sansa e260 MP3 Player

1 Answer

Removing bad tracks

I beleive your player saves a lists as well as the song itself. the easiest way to fix it is to (if possible) use windows explorer, goto your player and look for a folder that says "albums" or "list", scroll thru and delete the folder of the songs that you have deleted.

Aug 15, 2007 | SanDisk Sansa e260 MP3 Player

1 Answer

Cant delete songs

reformat it. 1. right click on my computer and select manage. 2. go to disk management on the left panel. 3. right click on the sansa icon, and go to format. 4. make sure that the file system is under FAT32. This worked for me, hope it does for you.

Aug 15, 2007 | SanDisk Sansa e260 MP3 Player

Not finding what you are looking for?
SanDisk Sansa e260 MP3 Player Logo

313 people viewed this question

Ask a Question

Usually answered in minutes!

Top SanDisk Audio Players & Recorders Experts

Joe Negus
Joe Negus

Level 2 Expert

652 Answers


Level 3 Expert

13434 Answers


Level 1 Expert

27 Answers

Are you a SanDisk Audio Player and Recorder Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides