Problem
After you install a print cartridge, one of the following messages appears on the color graphics display:
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Incorrect Print Cartridge
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Incompatible Print Cartridge
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Problem with the Print Cartridge
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Remove and Check [color / black or photo] Cartridge
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[Tri-color / Black or Photo] Print Cartridge Inserted Now is Not Intended for Use in This Printer
NOTE:
In
the procedures below, the "problem" cartridge is the one identified by
the message on the color graphics display. If the message does not
specify a cartridge, perform the procedures on both cartridges.
Step 1: Remove, inspect, and reseat the problem cartridge
The print cartridge may not have full electrical contact with the printer. Removing and reinstalling the cartridge may help.
NOTE:
HP cannot guarantee the quality of remanufactured or refilled cartridges.
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Make sure the printer is on. Press the Power
button if it is not lit.
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Open the printer cover, then wait until the print cartridge carriage is idle and silent.
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Press down lightly on the end of the problem cartridge to release it.
Figure 1: Removing the tri-color cartridge
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Slide the cartridge out and inspect it:
CAUTION:
Do not touch the copper electrical contacts or the ink nozzles.
Figure 2: Electrical contacts and nozzles
1 - Copper electrical contacts
2 - Nozzles
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Check the electrical contacts for debris.
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Make sure all the clear nozzle protective tape has been removed.
CAUTION:
Do not attempt to remove the copper electrical strip!
Figure 3: Removing the clear nozzle protective tape
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Look
at the number on the print cartridge label and make sure it is
compatible with your printer. Compatible print cartridges are listed in
the Printer Reference Guide
supplied with your printer.
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If the cartridge is compatible, reinstall it in the printer:
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Cartridges marked with a triangle go into the left carriage slot.
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Cartridges marked with a square or pentagon go into the right carriage slot.
Step 2: Clean the problem cartridge contacts
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Gather the following items to clean the cartridge and carriage:
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Clean
distilled water. Use bottled or filtered water if distilled water is
not available. Tap water can contain contaminants that damage the
cartridge.
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Clean cotton swabs or any soft, lint-free material that will not stick to the cartridges (coffee filters work well).
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Sheets of paper or a paper towel to rest the cartridge on during cleaning.
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Open the product cover and wait until the carriage is idle and silent.
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Remove the cartridge and place it on a piece of paper with the nozzle plate facing up.
NOTE:
Clean
the contacts quickly so that the cartridge is not outside of the
product for more than 30 minutes. If the cartridge is outside of the
product for too long, the ink can dry and clog the nozzles.
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Unplug the product from the electrical outlet.
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Dip a swab in the clean water and squeeze it to remove most of the moisture. The swab should be only slightly damp.
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Clean the cartridge contacts.
CAUTION:
Do not touch the ink nozzles.
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Clean the contacts in the carriage, inside the product.
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Either let the cartridge sit for 10 minutes to allow the cleaned area to dry, or use a new swab to dry it.
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Reinstall the cartridge.
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Reconnect the product to the electrical outlet.
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Close the product cover.
Step 3: Repeat reseating and cleaning steps
If the problem is not solved, repeat the reseating and cleaning procedures above.
Call HP if the cartridge is covered under warranty to replace the cartridge
or its time for a new printer
1 - Copper electrical contacts
2 - Nozzles
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