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Possibly, you will need an original remote to disable or turn off this feature. And some child lock can be accessible through neither MENU of your tv or remote. Check CHILD LOCK option to remove it. If it is a screen lock type of CHILD LOCK feature of tv (a Blue Background display a LOCK icon) and your original remote is lost, try a universal remote for you to possibly unlock it. Thanks for using Fixya.
Without knowing the specific model, I can only venture that somehow the Parental Lock has been engaged. Often to disable/disengage, a password/code of some sort is required with entry through the remote.
Hope this be of initial help/idea. Pls post back how things turned up or should you need additional information.