I have sound when I play a movie, but there is no picture. Can you please help me fix this problem. My daughter has only had this player for 12 months before it started messing up.
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clean the lense on the optical pickup using a cotton q-tip; just flick it a few times over the lens. that will knock off the invisible, microscopic junk that may be collected on it.
clean the discs that are giving trouble. use mild dish soap and warm water. rinse off with cool water. air dry in dish rack. that is the best way
try a hard reset. unplug the power cord on the player for 30 minutes; then try it again.I hope this helps!!!!