Question about Sony Cyber-Shot DSC-P8 Digital Camera

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Lens stuck Please help me, I tried to turn on my camera today (it had been working fine before) and when I tried to switch it on the lens would not fully it open and my camera was making a whirling noise. The screen is black and will not take photos. The lens won't open fully and when it does eventually close has difficulty doing so. The camera then makes a beep beep beep noise and displays "Please turn the power on and off again". Please help I can't live without my camera and can't afford to fix it (I believe it costs about £70). If someone could suggest ways to fix this problem I would be very grateful. Thank you.

Posted by Ellie Denchfield on

  • Ellie Denchfield Jan 25, 2007

    Does anybody know why this happened and how much it would cost to repair please? If anybody could recommend somewhere to repair it I would also be very grateful.

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Aaron Galvan

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If the lens is not coming out, its stuck, or it wont completely open or close, that is the lens assembly, that needs to be repaired. You need to take it to somebody, that can either repair it or replace it for you. There is nothing that can be done, other than that......

Posted on Jan 24, 2007

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My lens will not come out?

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1 Answer

When I turn camera on it says to remove lens cap and press button, It seems like the lens is stuck?
Hi there please follow the steps and let me know the result.
1. Ensure batteries are fully charged & clean the battery connector point in side the battery compartment.
2. Look carefully between the lens and the camera body for any sand, dirt or any damaged etc.
3. Try turning the camera with the lens facing down and shake to dislodge anything stuck
4. Try removing batteries and memory card, wait 5 minutes and refit the battery only.
5. Now turn on camera( with out card ) and see ,if working then fix the memory card & again turn on the camera. If working then fine . Otherwise format the memory card and fix back in camera again & try. Make sure before format the memory card take a back up all photos in your computer then format. If no luck then reset or restore the camera setting by pressing Menu key for 2 sec .. in not done the press both Menu & self time key for 2 - 4 sec.
i hope it will gives you success. Thanks & Before you leave, if you have found my information helpful and if you haven't already done so then please press the ACCEPT button, this is how I am paid for helping you today. POSITIVE feedback & bonus is appreciated

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Good-day I like to find out, please why is my Camera M863 lens is not going in anymore, trying to switch on the camera the lens goes in and come out back and the camera wouldn't work. thanks so much i will...
Hi there first of all I like to say its a common problem. Its happens when the lens guide pin damage or dislocate. Another general reason is scratch or dust on the Lens barrel or body. So please follow the steps below and let me know the result.

Hi there please follow the steps and let me know the result.
1. Ensure batteries are fully charged & clean the battery connector point in side the battery compartment.
2. Look carefully between the lens and the camera body for any sand, dirt or any damaged etc.
3. Try turning the camera with the lens facing down and shake to dislodge anything stuck
4. Try removing batteries and memory card, wait 5 minutes and refit the battery only.
5. Now turn on camera( with out card ) and see ,if working then fix the memory card & again turn on the camera. If working then fine . Otherwise format the memory card and fix back in camera again & try. Make sure before format the memory card take a back up all photos in your computer then format. If no luck then reset or restore the camera setting by pressing Menu key for 2 sec .. in not done the press both Menu & self time key for 2 - 4 sec.
I hope it will gives you success. Thanks & Before you leave, if you have found my information helpful and if you haven't already done so then please press the ACCEPT button, this is how I am paid for helping you today. POSITIVE feedback & bonus is appreciated

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Lens error happens during the lens guide pin wrong movement. Please try these below and let me know.
1. Ensure batteries are fully charged & clean the battery connector point in side the battery compartment.
2. Look carefully between the lens and the camera body for any sand, dirt or any damaged etc.
3. Try turning the camera with the lens facing down and shake to dislodge anything stuck
4. Try removing batteries and memory card, wait 5 minutes and refit the battery only.
5. Now turn on camera( with out card ) and see ,if working then fix the memory card & again turn on the camera. If working then fine . Otherwise format the memory card and fix back in camera again & try. Make sure before format the memory card take a back up all photos in your computer then format. If no luck then reset or restore the camera setting by pressing Menu key for 2 sec .. in not done the press both Menu & self time key for 2 - 4 sec.
i hope it will gives you success. Thanks & Before you leave, if you have found my information helpful and if you haven't already done so then please press the ACCEPT button, this is how I am paid for helping you today. POSITIVE feedback & bonus is appreciated

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1 Answer

My digital Sony camera fell down Lens got stuck
Hi,
    As in short answer you have to replace the optical lens assymbly.Because due to heavy jurk its motor called sledge motor stsrt malfunctioning and it can not be changed component level. For this please contact any SONY SERVICE CENTRE nearby to you.
Hope you will understand.
Thanks for using FIXYA!

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2 Answers

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Hi

What you are seeing is a generic stuck lens error message:

Your lens needs to be cleaned, repaired or replaced. There are online places that will do it for a decent price and there are others that overcharge by way too much.

I know, because I own one that charges a reasonable price to do the repair! (Google 'darntoothysam')
Just let us know if we can help!

You can also buy a defective camera online and use the parts to fix one from the two yourself.

Good luck from Darntoothysam com

Thomas

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1 Answer

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Apparently often related to a lens motor malfunction. My old 4300 just gave this error for the first time today. The lens extended but made a whirring noise before the message popped up. Nothing I tried would fix it - but after I drove home it worked fine again.

I had a similar problem over a year ago after the camera fell out of my backpack (it was in its own bag but not well padded). When I used it the lens stuck and refused to retract, but I don't recall a "System Error" message. After a few tries, the lens went in and it's been fine since, until today.

Make sure there's nothing (dust, dirt) stuck in the lens barrels. Otherwise, just keep turning it on and off and hope it works.

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I had a similar problem and I tried all the various combinations of resetting the camera, charging the batteries, plugging in the USB cable etc. After a week or so I powered it off and rapped it against my desk once or twice. Once I turned it back on the lens functioned normally and I am now able to take pictures. This is obviously a solution of last resort but since it looked like even the most basic repair was $90, I decided to give it a shot.

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After a few minutes it came free and whole lens popped out. I then had to twist the outer part of the lens to straighten that up and allow it to fully retract. Works a treat now!

PS Tried the Sony online chat support - useless!!!!

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I have faced same message "Turn the power off then on again" today.I tried to on-off several times.finally I discovered that lens is so dirty.when I cleaned the lens it come alive :)

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