SOURCE: Scan to email gives server response error.
I've just discovered that Ricoh's built in software only works if your SMTP server sends out without picking up password or authentication.
Having same issue and it worked fine when it was behind corporate firewall with the same connection settings (IP address) as the SMTP server.
Once I changed web hosting - it won't recognize the SMTP server or any authentication methods. According to IKON (Ricoh support for the USA) - your SMTP server has to have "relay exception"
SOURCE: trying to forward incoming faxes
The two most likely problems preventing you from forwarding your faxes are:
1. There is a problem with your DNS server translating the SMTP server name. Instead of typing in the server's name (smtp-server.rochester.rr.com) try typing in its IP address. If the problem lies with DNS, that should correct it.
2. The Linksys router may be blocking port 25. Go into the router's configuration settings and open an exception for port 25, or enable port forwarding for that specific port.
Did either of these steps solve your problem?
1,400 views
Usually answered in minutes!
×